Innovation

How to Build Better Community Engagement Through Modernization

Thinking Through Your Modernization Journey

Modernization can improve your agency’s service delivery, but while you upgrade your tech and processes, you can’t forget about security. As you make your services more accessible online for your constituents, unfortunately, it can also open the door to cyber criminals. That means you must implement security measures that protects sensitive data from unauthorized access.Read… Read more »

Transforming Federal Careers: How the USDA’s Citizen Development Program Empowers Employees Using AI and Automation

In federal finance and human resources, the United States Department of Agriculture (USDA) stands out for its innovative approach to addressing the complexities born from an amalgam of new and legacy IT systems, strategically embracing AI and automation.