Everywhere you look, government agencies are juggling a number of IT modernization initiatives. Introducing new technology is exciting and leads to better services for constituents, but it can also be extremely challenging to implement for many reasons.
How a chatbot disrupted the entire digital customer service experience for the Montana Motor Vehicle Division and the rogue project that made it possible.
This six step framework not only provides a way to understand current or completed digital transformation initiatives; it can also be used to plan and execute new projects.
Creative problem solving (CPS) is a method for creatively approaching a challenge to develop ideas and potential solutions to problems.
Internal barriers to innovation can arise, from a shortage of designated staff to provide oversight and monitoring of implementation, and also if a Plan-Do-Check-Act cycle isn’t utilized.
The following post is an excerpt from the introduction of the book I’m writing — Moderator’s Matter: How to have conference sessions that don’t suck. The book is still in the works, but I thought I would share some of the sections as they are in progress. Before detailing why moderators matter, it is importantRead… Read more »
By helping to create a centralized benefits website for veterans, Marcy Jacobs has made accessing care easier and more intuitive than ever.
RPA uses software bots to perform static, routine tasks that are usually done by human workers.
Fear not – GovLoop’s latest explainer video describes why blockchain might become the protection today’s governments need.
Across the board, government agencies are looking to implement tools that can increase productivity in any way possible. Artificial Intelligence (AI) has found its way to the top of the list, with many agencies looking to incorporate it to improve the work that their staff is able to do.