Why RPA Remains a Key Player in Government Modernization
RPA has been a dominate force in automating and enhancing digital efficiency in government operations, yet the lure of AI threatens its continued use and expansion.
Innovation
Building Civic Trust Through Civic Tech
Civic tech is a vital way to improve constituent trust, and there’s a lot of potential for it to develop and grow.
Gain an Edge Over Bad Actors
Discover how zero-trust architecture can be applied in your agency to boost edge security.
Caution, Change Leaders! Beware of Catch Phrases
What’s consistently proven to be untrue? That to create change in an organization, leaders must “get buy-in” and “overcome resistance” in order to “drive adoption.”
2024 NextGen Training Summit Is on the Way
The NextGen Virtual Training Summit is coming up on May 15.
Open the Doors to the People You Need
Government at all levels struggle to recruit workers, especially for information technology roles. Here’s how one agency expanded its pool of eligible applicants and built a workforce with the right skills at the right time.
Using Data to Guide Workforce Transition
Workforce transformation expert Mika Cross discusses workforce shift with Dr. Justin Velten, Ph.D., Co-Founder & CEO of Go Culture.
February Online Training Opportunities
Check out our free February online training opportunities.
What CX Metrics Actually Matter?
This blog recap covers a recent Community of Practice session focused on CX metrics.
The Government Workplace Makeover
Over the past several years, agencies have developed a feel for technology that encourages a successful hybrid workforce. Now the conversation has turned to physical workspaces: how to accommodate employee expectations. Here’s how one agency is innovating.