Think of Your Constituents as End Users
Community engagement increases when agencies think of residents as end users, not just beneficiaries of government services.
Innovation
The PRICE Act — A New Mandate to Innovate Acquisition Processes
A recently enacted law, the PRICE Act, is making it easier for federal, state and local government acquisition teams to find innovative ways to address their procurement needs. Central to the effort is the Department of Homeland Security’s Procurement Information Lab.
Decoding the 2023 Government AI Readiness Index: Opportunities and Strategies
The 2023 Government AI Readiness Index evaluates and ranks the readiness of governments worldwide for the implementation and integration of artificial intelligence (AI) in public services. Here’s a focused summary of the report.
Travis County Makes Audits Less Taxing
Travis County, Texas, is legally required to audit its property tax refunds, but a heavier workload (and no additional resources) made that increasingly difficult — until the auditor’s office implemented a new automated analytics tool, that is. Processing time has plummeted by 91%, among other dramatic achievements.
Improve the Employee Onboarding Experience
This blog shares relevant reasons that agencies should digitize employee onboarding.
5 Biggest CX Barriers Unveiled
This is a quick recap of the December 12 CX CoP session.
Automated Licensing Helps Wisconsin Get to Work
A new program in Wisconsin, called LicenseE, has vastly shortened the wait times and hassle associated with processing of applications and renewals. Now, people receive their licenses in under a week, on average.
To Be AI-Ready, Agencies Must Break Free From the Chaos of Connectivity
Agencies today suffer from a “chaos of connectivity” — a morass of systems that are integrated to an extent, but don’t talk to one another — and that prevents agencies from easily accessing large swaths of data. A new platform that addresses all of an organization’s integration patterns can solve the problem.
Maryland County Shapes Growth Strategy with GIS-enabled Digital Twin
In Maryland’s most densely populated municipality, government planners are using geographic information system (GIS) technology, including interactive 3D models, to design innovative housing and land development projects.
December Online Training Opportunities
Take a look at the diverse December online training opportunities at GovLoop.