Government workers who interact directly with the public give customers their first impression of not only that transaction, but the agency as a whole. To make that impression a good one, frontline workers must have the right support. And it comes in ways that aren’t always obvious.
Good employee experiences (EX) should recognize Moments that Matter — that is, both good and bad moments, some outside an agency’s direct control, that span a government employee’s career.
Government transformation expert Mika Cross collaborates with Mindful NOAA co-founder and program manager, Garth Smelser, to discuss the meaning of mindfulness.
It can be difficult for employees to develop new and stronger skills, especially since the goal of most schooling is to master only minimum levels of competency. That’s why we all need to be our own chief learning officer.
Leading a team or project requires more than just expertise and a well-thought-out plan. It requires enthusiasm, so other people are inspired to invest their best efforts and capabilities.
When developing cyber metrics, it’s important to ensure that your underlying process for gathering and analyzing the data can handle the task.
Data helps drive business decisions and better target marketing and sales efforts. As such, data is referred to as the new currency of business. For government agencies, data is valuable for improving how they serve their citizens.
This webinar recap gives a brief overview of top supervisor mistakes.
In reality, there is no shortage of uniquely broad definitions for EX — as a field of knowledge, empirical study of the subject is still in its infancy and there is no consensus on a common definition. However, most characterizations agree on a couple things.
Discover GovLoop’s professional development opportunities for August.