The message was this: everyone is in it for themselves here and we will look for someone to blame when anything goes wrong. I couldn’t protect my team and everyone became unwilling and fearful players in the “blame game.”
When a group of people work together, there’s bound to be conflict. In the best case scenario, this can work itself out on its own – but sometimes you’ll come across a team member who’s just difficult to work with. How do you deal?
This holiday season, the season of giving, as you’re looking for ways to change someone’s life or improve their circumstances, consider donating some of your leave to someone in need. You can’t begin to understand the impact you might have on someone’s life.
If you think government isn’t in the customer experience business, think again. Every American deals with government on a daily basis – whether you know it or not – which is why improving customer service is paramount. But the government still has a long way to go. The Forrester’s Customer Experience Index (CX Index) hasRead… Read more »
For the sake of human capital, you may have the brains, technical ability, intelligence and competence to get the job started. But for the sake of social capital, have you got the connections to get the job done?
Everyone uses tools. They are designed to make you more efficient or help you create products with higher quality. Using “tools” in your leadership role involves the same concept.
It should come as no surprise that government work (on any level), particularly in the federal sphere, requires complete teamwork. Unfortunately, there are some inherent discrepancies when dealing with rotating political leadership with the approach of a new administration. But there are ways in which executive leadership can improve the system from within after suchRead… Read more »
A consistent practice of gratitude is what’s really good for you. Besides personal perks like improved physical and emotional health, being a grateful person can help you reach your career goals. It helps you be more likable, makes you a more effective manager, helps you network and get mentors, and improves your decision making capabilities… Read more »
On average, an adult needs to hear the same thing three times from three different sources to truly understand/internalize that knowledge. The SBIR model can help.
Role models can be a source of inspiration and encouragement. When you think about who inspires you, you may think about their accomplishments, character and how they approach challenges. We hope to learn from these pioneering individuals and draw from their experiences in our own work.