If you think government isn’t in the customer experience business, think again. Every American deals with government on a daily basis – whether you know it or not – which is why improving customer service is paramount. But the government still has a long way to go. The Forrester’s Customer Experience Index (CX Index) hasRead… Read more »
For the sake of human capital, you may have the brains, technical ability, intelligence and competence to get the job started. But for the sake of social capital, have you got the connections to get the job done?
Everyone uses tools. They are designed to make you more efficient or help you create products with higher quality. Using “tools” in your leadership role involves the same concept.
It should come as no surprise that government work (on any level), particularly in the federal sphere, requires complete teamwork. Unfortunately, there are some inherent discrepancies when dealing with rotating political leadership with the approach of a new administration. But there are ways in which executive leadership can improve the system from within after suchRead… Read more »
A consistent practice of gratitude is what’s really good for you. Besides personal perks like improved physical and emotional health, being a grateful person can help you reach your career goals. It helps you be more likable, makes you a more effective manager, helps you network and get mentors, and improves your decision making capabilities… Read more »
On average, an adult needs to hear the same thing three times from three different sources to truly understand/internalize that knowledge. The SBIR model can help.
Role models can be a source of inspiration and encouragement. When you think about who inspires you, you may think about their accomplishments, character and how they approach challenges. We hope to learn from these pioneering individuals and draw from their experiences in our own work.
At some point during their careers, most managers will face the difficult task of dealing with an employee who consistently falls short of goals and is facing termination. And while the decision to fire someone is never easy, it’s even more challenging when it involves an employee who initially showed promise or who’s especially passionate… Read more »
Return on Investment, otherwise known as ROI, doesn’t always have to be applied to business. It can be applied to various areas of your life. In fact, ROI can even be applied to your government employees through learning. Investing in your employees by empowering them through effective learning is one of the best decisions youRead… Read more »
Collaborative leadership has been described as “the intentional and skillful management of relationships that enables others to succeed individually while accomplishing a collective goal.”