Leadership

6 Essential Ways to Build Trust in Your Team

Have you said some version of these words recently? “I can’t trust him.” “My trust has been broken.” “We can’t put trust in them anymore.” These refrains are common and heartbreaking. In both its presence and absence, trust is a critical and yet also often elusive quality of effective working relationships. Being able to trustRead… Read more »

4 Things Football Teaches Us

September is in full swing and (American) football season is upon us! For diehard fans, summers are miserable. Journalists, talking heads, and the like are hard-pressed for on-the-field material. As such, trivial storylines ranging from practice scuffles to Tim Tebow abound. That will change this Thursday with the season opener between the New England PatriotsRead… Read more »

A New Wave of Federal Customer Service

The customer is always right. Right? Well, that may not always be correct, but it is a good rule of thumb to follow. However, I think most of us tend to associate this golden rule with the private sector. But now, there seems to be more of a push from the public sector to betterRead… Read more »

Show Me the Motivation

In the iconic 1996 movie Jerry Maguire, the phrase “show me the money” became one of the most recognized phrases in movie history. Uttered by sports agent, Jerry Maguire (played by Tom Cruise) to his football player client, Rod Tidwell (played by Cuba Goodling, Jr.) the phrase took on a life of its own asRead… Read more »

How to Give Back on the 9/11 Day of Service

Though government workers serve every day, September 11 is a special reason to give back to the community in a whole new way. The 9/11 National Day of Service and Remembrance is a way to pay tribute to the victims of the September 11, 2001 terror attacks and honor the remarkable community response that followed. Through the 9/11 Day of Service, AmericansRead… Read more »

Think Differently, Do Differently – A Guide to Thinking Strategically

“It’s not what happens to you, but how you react to it that matters.” – Epictetus One of the hardest challenges we will ever face in life is our own thinking process. In the workplace how we think about, and react to the responsibilities and expectations placed on us will have a direct effect onRead… Read more »

Meet Government’s Mr. Fix-It

The Ghost Busters have nothing on the Labor Department’s Mr. Fix it. Something needs to be repaired? Who are you going to call? Not those men in jumpsuits, but Ed Hugler! Something needs to be made accessible? Who are you going to call? Ed Hugler! He is the government’s Mr. Fix it. Edward Hugler, DeputyRead… Read more »