Customer service is a core function of government, yet 60 percent of government executives describe citizens’ attitudes toward government as “frustrated,” according to a recent Government Business Council survey. One way to improve the reputation of your organization is to empower frontline employees so they can provide better customer service. Excellent customer service is aRead… Read more »
Foot-and-mouth disease is an infectious and sometimes fatal viral disease that affects cloven-hoofed animals, including domestic and wild bovids. The virus causes a high fever for two or three days, followed by blisters inside the mouth and on the feet that may rupture and cause lameness. Although the disease is not contagious to humans, itRead… Read more »
These days libraries aren’t just repositories for thousands of books, they have adapted with the times. “Local government was the sector hit hardest by the recession, because they depend heavily on property taxes. Librarians are adapting to what is a new fiscal reality. One of the areas that libraries have been very aggressive in, isRead… Read more »
Ah…the department picnic. Fond memories of fried chicken, hard dry burgers, 15 varieties of potato salad, a dish with melted marshmallows on top, a mystery casserole, and some wrinkled burned hotdogs. And lots of employees with their families. Sometimes leaders are reluctant to attend this traditional summer event (also the holiday party close to theRead… Read more »
As a federal employee who has both managed people and is currently certified by the Air Force as a Lean Six Sigma Black Belt, I found this article very interesting: A Total Shift in Mindset How often do we instinctively blame people instead of find out what broke down in the process leading to theRead… Read more »
We are rapidly approaching the end of the fiscal year and that means one thing for employees: performance review time. Ugh, the dreaded performance review, they are the bane of existence for employees and managers alike. But there are ways to make performance reviews less painful for everyone involved. Tom Fox is the Vice PresidentRead… Read more »
As a federal communicator, are you able to share as much information and data with the public as needed, or is real transparency just the latest buzzword? Do you often run into antiquated bureaucratic stonewalls and other internal obstacles when trying to foster greater transparency and open government? If so, this is likely problematic notRead… Read more »
It’s back to school time. You’ve been bombarded with ads for sales on jeans, pencils (do they still sell those?), computers, and more. In my state, K-12 went back to school today and universities start next week. I love back to school time. There’s a renewed energy and optimism in the air – a freshRead… Read more »
GovLoop and Integrity Management Consulting are proud to present a 12-part series called “Conscientious Contracting: A Thoughtful Approach to Acquisition and Program Management,” that aims to address common challenges and achieve new efficiencies in government procurement. In our recent guide titled, “Addressing the Complex Challenges Facing Today’s Acquisition Professional,” we shared several critical success factorsRead… Read more »
(August 19, 2013) Even though we’re entering the fifth decade (or more) of the Digital Era, many organizational leaders and other senior professionals have still not fully grasped what that means in terms of their own digital technology awareness, literacy, and engagement. This post offers seven recommended actions that leaders (and others) should commit toRead… Read more »