Leadership

April Showers? The Federal Performance Agenda

When it rains, it pours! April saw a lot of action regarding the federal performance agenda. The big news for many was the announcement last week that Shelley Metzenbaum, who is the Office of Management and Budget official spearheading the Obama Administration’s performance management initiatives on a day-to-day basis, will be leaving to return homeRead… Read more »

Civic Cloud – Moving Citizen Engagement to the Cloud

“Citizen engagement means a lot more than fixing potholes,” said Maury Blackman. Blackman is the CEO of Accela. He told Chris Dorobek on the DorobekINSIDER program that from his standpoint citizen engagement falls into three distinct areas. Three Areas of Citizen Engagement Public Infrastructure Management: Taking care of what is in the city, potholes, downedRead… Read more »

Using Technology to Enhance the Customer Experience – Arlington National Cemetery

“Honor – Remember – Explore,” Arlington National Cemetery’s motto has a new way to allow visitors to do just that with its ANC Explorer mobile app. The cemetery hosts 7,000 annual burials, over 3.1 million annual visitors, and sits on 624 acres of land. Visitors always had two main questions when arriving at the cemetery:Read… Read more »

Why Congress Should Be Furloughed Too

Let’s face it folks, if anyone deserves to be furloughed these days it’s obviously the U.S. Congress. The so-called “People’s House” has become a house of shame – a “Do Nothing” Congress. Our august national legislative body has turned its back on the American people for partisan political purposes and personal political self-interest. Our brokenRead… Read more »

What’s more valuable: Listening to your Spidey Senses or your Statistics?

I had a business school professor that said you had to be careful with statistics because it was like driving using the rearview mirror. I’m reminded of that because one of the major things I’ve spent the last couple weeks working on is some financial projections and trying to build out a business case. ThisRead… Read more »

Turning Data into Decisions – Why Metrics Matter

The best way to maximize performance is to make data based decisions. But that process is easier said than done…or is it? John Salamone is the Vice President at Federal Management Partners. Salomone and Rick Hartman have written a new guide, Catching the Social Media Wave: Using Data to Drive Decisions. He told Chris DorobekRead… Read more »

Boston Manhunt Proves the Power of Interagency Collaboration

“Last week was a very dark week for the country, you had what happened in Boston, West Texas and the ricin letters sent to politicians here in DC. But in the midst of those tragedies there was a bright spot and that was the work of the public servants,” said Tom Fox. Fox is theRead… Read more »