Leadership

HP Family Better Together

 I wanted to share a post from HP’s Mark Budgell on last week’s announcement that our PC business will remain part of HP. As we have said throughout the evaluation process, we absolutely stand by our PC products and customers, and we’re excited to continue doing so together with HP. http://h20435.www2.hp.com/t5/The-Next-Bench-Blog/HP-Family-Better-Together/ba-p/74165 A couple monthsRead… Read more »

Agency Customer Service Plans

Back in April, President Obama issued an executive order directing agencies to step up their efforts to improve customer service. Whatever happened? The Executive Order gave agencies until the last week of October to provide their plans to the Office of Management and Budget, and last week the plans were delivered and posted on OMB’sRead… Read more »

Federal Coach: The Puck Stops Here

The Washington Capitals are off to their best start in team history. I’ve enjoyed watching the games on television with my nine-year-old son Jack, and he’s been thrilled with their performance after they flopped in the playoffs last year. While watching a game the other night, he asked, “Why is the team playing so muchRead… Read more »

Learn By Doing

When talking about leadership, Dick Davies said “leadership can not be taught – it can only be learned.” It caught me by surprise at the time, but has stayed with me as a fundamental in developing leaders. Learn by doing. In my youth, I wanted to learn to play tennis and read several books aboutRead… Read more »

A new Harvard Kennedy School report is up: “From Government 2.0 to Society 2.0: Pathways to Engagement, Collaboration, and Transformation”

From the report, by Zachary Tumin with Archon Fung: “Today, the global recession — coupled with changes such as the retirement of the post-World War II generation, the emergence of millennials, new waves of interactive communications technology, and low-cost collaboration platforms — is sparking a next wave of citizen engagement, reform of government, and theRead… Read more »

Macabre Humor: Strange but True Stories for Trainers

Either I have weird friends or friends who just know weird things. To be quite honest, they know true, scary things. Not exactly Edgar Allan Poe but interesting facts of history I thought I’d share on Halloween. Not exactly Cave Man stuff, but close. I’m thinking more 15,000 B.C., but we’ll find humor in truthRead… Read more »

Deloitte GovLab releases As One Study

Getting big things done in government — launching new programs, implementing budget reductions or achieving difficult agency missions — requires effective collaboration. Members of an agency, command, office, bureau or division should commit to a single objective. Multiple layers of bureaucracy and multiple levels of government should work in concert among themselves and with privateRead… Read more »