Leadership

Strong Governance Is Infrastructure for Great Customer Service

Federal agencies have posted their Customer Service Plans, to comply with President Obama’s Executive Order, “Streamlining Service Delivery and Improving Customer Service.” Agencies specifically were to create a signature initiative that improves online service. Many of them are pretty good. Check out all the General Services Administration has on its radar, for example. But whenRead… Read more »

Note to CIOs: Your organization will never be 100% secure

http://www.youtube.com/watch?v=fhttnIOmDp8′ We’ve already established that perfect security is impossibly in cyberspace, especially with the move to the cloud, the consumerization of IT, and the rise of mobile. Still, even with current transformations, IT can still get more secure as it evolves. Recently, HP announced an enterprise security strategy to address these new challenges, which wasRead… Read more »

And The Winner Is…You!

We participated this week with seven other entrepreneurs in the 2011 Capital Management Technology Hub and George Mason’s School of Management Technology Startup Challenge to introduce our cloud-based community and supporting tools: MyLeadershipPractice. What a top notch event and great learning experience! Plenty of innovative solutions to specific needs were presented. The competition was anRead… Read more »

Wyner and Peters On Rule Extraction from Regulations

Dr. Adam Wyner of the University of Liverpool Department of Computer Science, and Dr. Wim Peters of the University of Sheffield Department of Computer Science, have posted their paper entitled On Rule Extraction from Regulations, to be presented at JURIX 2011: The 24th International Conference on Legal Knowledge and Information Systems, 14-16 December 2011, inRead… Read more »

Foundering

Stephen Chapman has an interesting post on ZDNet Wikipedia needs to stop begging for donations and start implementing ads The post energetically extends and embellishes the title. Comments were divided: Jimmy Wales is smarter than you and Wikipedia doesn’t need ads; and Asking for donations feels like the guy who comes up to your carRead… Read more »

Mauricio Cifuentes – The Social Innovation Fund: Implementing Effective Bottom-up Solutions

The essay below has been selected as one of the 15 finalists for the GovLoop and NASPAA Scholarship program. To vote, simply sign in to your GovLoop account (Not a member yet? Sign up for free now!) and then click the big ‘Awesome’ button at the bottom of the post. Everyone is encouraged to voteRead… Read more »

Agency Profile: University of Tennessee – Chattanooga, Emergency Preparedness

Deltek Analyst Kristin Howe reports. The University of Tennessee – Chattanooga is known for being a large metropolitan college with a beautiful campus. It is not generally known for its emergency preparedness, but it should be. When most people think of campus safety and security, they think of the traditional blue-light alarm systems installed atRead… Read more »