Retirement has given me time to muse and think about things and processes in a more dispassionate manner. The hugest farce we all have to endure is the political primary season leading up to the general election for President. The posturing, the posing, the empty and sometimes frightening political rhetoric, and above all the wasteRead… Read more »
The Customer Service series is supported by RightNow Technologies. To learn more on how to use cloud technology to improve customer service, visit the RightNow resource center today. Check out the GovLoop/RightNow Customer Service Hub to get smart on how to be awesome at customer service ————————— Advances in technology, and the ready adoption ofRead… Read more »
I was honored to ask to speak at the USAJOBS Vendor Summit on the topic of the Future of Government Recruitment. Was a great crowd of really smart HR professionals. Here’s the presentation from the event. Government Recruitment Landscape (8 10-11) View more presentations from GovLoop. Favorite
Kansas Governor Sam Brownback is rejecting a $31.5 million federal grant intended to support his state’s implementation of federal health care reform requirements. In an announcement Tuesday, the Governor cited the federal deficit as his reason for rejecting money the state applied for just last December. The money was supposed to support integration of stateRead… Read more »
I just got this awesome email: Happy High-Five Friday! My name is Emerson Souza and I’m currently an intern at HUD for the Office of Healthy Homes and Lead Hazard Control. I was at the Next Generation of Government Summit with a few co-workers from my office. We all really enjoyed the entire conference, veryRead… Read more »
Michele M. Leonhart, administrator of the Drug Enforcement Administration (DEA), has spent more than 30 years in law enforcement. As a DEA special agent, she commanded the Los Angeles Field Division, one of DEA’s largest field divisions; served in San Francisco, where she became the first woman within DEA promoted to the position of specialRead… Read more »
GovLoop is sponsoring a symposium on Customer Service, August 23. It promises to be a great event – bringing together customer service experts and passionistas from within and outside of government, and it hopes to culminate in some real actions to improve customer service in government. Hurrah! Wish I could be there (I was invited,Read… Read more »
Social media leadership is a game of balancing goals and resources. I’ve learned to “begin with the end in mind,” balancing results, cost, time, staff capabilities, and continuous innovation for optimum value. Continuous Innovation? A long time ago I asked a customer CTO how could I tell when I was buying enough software? He grinnedRead… Read more »
Yesterday, at the Web Managers Roundtable, I was treated to a panel of experienced bloggers and got several pages of notes about better blogging. Here’s the Top 10: Dana Blankenhorn observes that blogging is an intimate relationship with your readers – let them be your guide Carol Covin told of finding a void & fillingRead… Read more »
In an article from the Washington Post, A Need to Upgrade Uncle Sam’s Innovation Skills, Joe Davidson highlights a new report finding that federal employees express a desire to innovate, but often the federal workplace does not encourage innovation. “An analysis of survey data by the Partnership for Public Service and the Hay Group foundRead… Read more »