Leadership

Victorian Public Sector nominated for 5 Excellence on eGov Awards

The Commonwealth of Australia has announced the finalists for the annual eGovernment award which promote excellence, innovation and professionalism in the use of Gov 2.0 and ICT. Excellence in eGov Awards The Victorian Public Sector (VPS) has been short-listed in 5 out of 6 categories. This includes VPS Hub – the whole of Victorian GovernmentRead… Read more »

The following lead sentences from items in the *Weekly Spark – Week of April 29, 2011* and links to *more* may interest readers of this posting. The Weekly Spark, a newsletter published by the *Suicide Prevention Resource Center (SPRC)* contains announcements and information about suicide, suicide prevention and mental health issues. [and] offer[s] brief summariesRead… Read more »

Everyone’s on Facebook, Why Aren’t They on the Intranet Too?

Thanks to all who came to my presentation at the ACMP 2011 conference – as promised you can find my entire presentation here! In the fall I wrote a guest post entitled, “But I Don’t WANNA Change” about using change management techniques to encourage the adoption of social media within organizations. Over the past sixRead… Read more »

Making vPro Work For You

Image via Wikipedia vPro is a suite of high-impact technology that has just begun to make its presence known in mainstream IT organizations. vPro can help you bring your organization’s security structure into shape with features that make a dramatic positive difference. vPro technologies are implemented in the hardware and firmware of the Intel chipsetRead… Read more »

I am all about Customer Service!

President Obama has instructed federal agencies to come up with ways to use technology to improve their customer service offerings. Agencies have 180 days from the date of the executive order to develop customer service plans. As to what constitutes a good customer service plan, the executive order states, “The plan shall set forth theRead… Read more »

AIIM is Looking for a CMO

AIIM International Job Announcement – please send resumes and cover letters to [email protected] If you have previously submitted to this position, you have already been sent on to HR for review. Please be patient as we perform this extensive search. Position: Chief Marketing Officer (CMO) Staff: OPEN Reports to: President Supervises: 3-4 professional staff FLSARead… Read more »

10 Public & Private Sector Examples Government Can Leverage NOW to Address Customer Service

The Federal government performs several key functions for our nation. It defends our strategic interests in the world, it regulates critical industries and aspects of our economy, and it promotes progress of science by issuing patents, and makes rules for the regulation of land and naval forces. But, at the core of every agency’s missionRead… Read more »

Weekly Round-up: April 29, 2011

Gadi Ben-Yehuda Government Employees as Guides, not just Subjects. IBM Center author Ines Mergel argues in a blog post that ” constantly including practitioners into the research process and not only as subjects (i.e., interview partners), but as equal partners who guide the research, evaluate its feasibility and to keep the research grounded and unbiased.”Read… Read more »