“Community Management should mean Community Engagement: Value, Validate, and Respect” was originally posted to the ChatterBachs blog. Community management should mean community engagement. Here are several ways to make sure you’re reaching this optimal level of community engagement, whether online or offline: Demonstrate value. People have a seemingly unlimited number of resources to draw from.Read… Read more »
I’ve previously written about some of the challenges of IT support in the national security space. Leaders have to balance competing mandates of mission support and security and have to do that in an environment constrained by resource limits and slowed by layers of oversight. One of the most challenging positions in the national securityRead… Read more »
Increasingly governments are looking for new and more impactful ways to communicate with citizens. There is a slow but growing awareness that traditional sources of outreach, such as TV stories and newspaper advertisements are either not reaching a significant portion of the population and/or have little impact on raising awareness of a given issue. TheRead… Read more »
Gadi Ben-Yehuda New for Govvies (especially Muni-Govvies): Krisy Fifelsky, the Web Services Manager for the City of Reno, Nevada, has overhauled her blog and added a video feature. GovGirl.com. Check it out! NASA and State Department in the Social Media Spotlight. Articles on Ragan and HuffPo hlighlight the work of these two federal agencies inRead… Read more »
Dedicated to The Honorable Barack Hussein Obama Our New President I have the greatest admiration for a man I’ve never met. God sent this man into our lives, and we shall n’er forget, That God believes and we agree, this man comes with a creed. He’s been preparing his entire life to fill our Nation’sRead… Read more »
The US Department of Health & Human Services have moved forward with its “Early Innovator” grant program to develop model state health insurance exchanges. Six states and a group of New England states will receive $241 million to help them design and implement the IT infrastructure for insurance exchanges, HHS officials said Wednesday. Kansas, Maryland,Read… Read more »
Shell recently released its report “Signals and Signposts,” which looks forward to 2050 and attempts to predict future energy demand, supply, roadblocks and opportunities. While there is a lot of fascinating reading in the report, one piece that caught our eye was this chart, which compares US and European drivers’ motivations. Shell asked itself theRead… Read more »
One of the most popular books about the social media powered digital revolution is Groundswell, by Charlene Li and Josh Bernoff. Published in 2008, it took a private sector view of the benefits of listening to customers and engaging with them in online spaces. It’s a worthwhile read. The two authors have subsequently published newRead… Read more »
Happy families are alike; every unhappy family is unhappy in its own way. Tolstoy Lives are messy. Lives are full of complex relationships and difficult circumstances. All families are chaotic. I mean, I guess they are. Mine is. Certainly some of the most intractable problems that we face in the public sector are caused byRead… Read more »
“Think of the message that would be sent if GSA took iPads off schedule until working conditions improved in China.” On the drive back from Miami to St. Pete last night, my fiancé was helping me pass the time by reading “The Awful Truth Behind 5 Items Probably On Your Grocery List” on her newRead… Read more »