The federal Department of Transportation and the Federal Highway Administration is looking for a few good pilot programs that could help address the nation’s $60+ billion congestion problem. The application deadline for a $10.5 million grant from the Department of Transportation for Value Pricing Pilot (VPP) programs has been extend by two weeks, an announcementRead… Read more »
Did today’s ice sheet over DC cause you to wish your agency supported teleworking? It’s now encouraged by law, but how do agencies actually get it implemented? The IBM Center has released a new report examining the experiences of four pioneering agencies and what they learned, so you don’t have to! There are enormous benefitsRead… Read more »
Consistency is one of the building blocks of great customer service. Look at McDonalds. No matter where in the world you are, if you walk into a McDonalds, you know how it will look and what you’ll find and how it all works. You can complete your task quickly because you know exactly what toRead… Read more »
Over the last decade, a technology known as customer relationship management (CRM) has slowly crossed over into the public sector. That migration from private to public sector use is about to get a boost with an announcement today from Microsoft that Dynamics CRM will be available online through the cloud. Traditionally used for winning overRead… Read more »
Lauren Kane from the Flexible Learning Unit ANU College of Engineering & Computer Science, will present a free Education Design Workshop on Evaluation, 20 January 2011 in Canberra. ANU College of Engineering & Computer ScienceEvaluationLauren Kane (CECS Flexible Learning Unit ) EDUCATION INNOVATION SERIES Education Design Workshop DATE: 2011-01-20 TIME: 10: Original post
Forty eight years ago,Dr. Martin Luther King Jr led approximately 250,000 men,women, and children to Washington DC for a March for Freedom and Jobs. In 1963 black unemployment was as high as 11%, while unemployments was only 6% for whites. A white family earned, on average about $6,500.00 a year while a black family earnedRead… Read more »
In a recent discussion about civics and civil society, one of my colleagues referenced a line by Rap artist, Nasir Jones, a/k/a Nas from his song, “Hate Me Now” that states: People “fear what they don’t understand, hate what they can’t conquer.” On this day of national recognition for Dr. Martin Luther King, Jr., hisRead… Read more »
My name is Craig Freshley and I’m in Brunswick, Maine. My one-page Group Decision Tips are shared around the world and are all posted for free at: www.GroupDecisionTips.com. There are about 140 Group Decision Tips available: all one-page pdf’s. They cover all topics relevant to group decision making: communications, conflict, leadership, policy development, facilitation techniques,Read… Read more »
The new law includes other new implementation actions, as well. For example, OPM must identify key skills and competencies for performance management; new definitions of terms; agency chief human capital officers have to prepare the section of their agency’s annual performance plan describing the skills and competencies needed to meet agencies’ goals described in theRead… Read more »
I started my government career as a street-level bureaucrat. In the summer of 1990 I was a paralegal intern for the Richmond, Kentucky Department of Public Advocacy. This was a public defenders office that covered four counties and my job was to interview the clients that had been arrested and jailed. I would spend theRead… Read more »