Leadership

Should the Public Sector pay for Content Management Systems?

About 3-4 years ago I used to think that the requirements of a Local Authority or Public Sector Agencies around content management system (CMS) were pretty complex and could only really be supported by purchasing one of the many high end products out there in the market. I must stress at this point that iRead… Read more »

Top Five Things to Consider Before Leaving Your Current Job and Starting a New One

So my boss is transferring to another agency in less than three weeks and its up to me to make this transition smooth. Because let’s face it, he’s got one foot out the door and we’re an office of just three people (including my soon-to-be-gone boss). We’re responsible for 300+ civilians and all of theirRead… Read more »

Project of the Week: BetterBuy Project – Ideas in Action

As described in an earlier blog post the BetterBuy Project was launched to bring collaboration, transparency and participation into the federal acquisition process through the use of collaborative processes and technology. Since last October, people from industry, federal, state, local government and private citizens have submitted over 130 ideas on the BetterBuy Project platform. OurRead… Read more »

LATEST BOP ASSAULT INJURES FOUR CORRECTIONAL STAFF, VALIDATES NEED FOR MORE RESOURCES, PROTECTIVE EQUIPMENT

Union calls for immediate action after violent outbreak in L.A. detention center <<B>WASHINGTON—A recent outbreak of violence at the Metropolitan Detention Center in downtown Los Angeles has led the American Federation of Government Employees (AFGE) and its Council of Prison Locals (CPL) to once again request immediate action from the Bureau of Prisons (BOP) toRead… Read more »

Interview with DAU’s Mike Lambert

Below is an interview conducted with Mike Lambert, who is active in improving knowledge management and training systems for the defense acquisition workforce. In particular, I advise you find Mike on GovLoop. How did you get to where you are in your life? I’ve taken an interesting tour of a variety of career fields overRead… Read more »

Performance Based Contracting Needs a Continued Push through Acquisition 2.0

Why has it been so difficult to execute performance-based contracting? Certainly the complexities of modern-day service contracting play a part, but as Steve Kelman, former administrator of the Office of Federal Procurement Policy points out, it has been a frustrating and slow moving initiative making little headway in proper execution of these methods. …There isRead… Read more »

Local Government “Lead Organisation” For Gov2.0

I was originally going to write a post responding to the Federal Governments response to the Gov2au Taskforce final report and how it relates to Local Government. However I think one of the recommendations deserves its own post. 2.1 A lead agency should be established within the Commonwealth public service with overall responsibility for advancingRead… Read more »

The questions companies have when adding social to customer service

At the closing session of the Parafest conference that I attended, and at which I spoke about Social Media and Collaborative solutions, the product management of Parature shared this slide. The slide represents the results of polling customer, throughout the conference, about their concerns, their questions, about adding social channels to their customer service efforts.Read… Read more »