Leadership

Rant on Productivity

I will spare you the pleasantries, and cut directly to the chase: social media behind the firewall does not present any new management challenges in the public sector. If you were a strong manager before the age of social media, you are a strong manager in the era of social media. Conversely, if you wereRead… Read more »

The Next Big Thing in Disaster Response?

On May 25, CiviGuard will launch what it’s calls the next big thing in disaster response. In less than a week CiviGuard will launch the first city government partnership with Manor, Texas – just east of Austin – enabling the city’s first responders to tap the pervasiveness of smartphones to more effectively send out crucial,Read… Read more »

Federal Eye: Gulf Coast oil spill: Day 34 update

It’s been 34 days since the Deepwater Horizon oil rig exploded and sank in the waters of the Gulf of Mexico. The Obama administration and national press corps are refocusing their attention on the federal response this week with a series of visits, statements and actions. Here are highlights from this past weekend and theRead… Read more »

Performance Management Software Tools

This is an open question to all readers. What kinds of performance management software tools do you use in your agency or organization and can you provide the names of software tools? We have a tool we’ve developed called Gov-Metrics but I’m curious what others are using to assist them in gathering and reporting data.Read… Read more »

Hilhorst & van Engers on E-dossier at the Dutch Council of State: Design, Implementation and Lessons Learned

Dr. Richard Hilhorst of Raad van State and Professor Dr. Tom van Engers of the Leibniz Center for Law at the University of Amsterdam, have published E-dossier at the Dutch Council of State: Design, Implementation and Lessons Learned, in ICT4JUSTICE 2009: Proceedings of the 2nd International Conference on ICT Solutions for Justice, Skopje, FYR Macedonia,Read… Read more »

Public Service Value Chain links happy staff to citizen confidence

Since I started blogging, I’ve been trying to focus on making performance management practical. I wrote some months ago about the what Fortune magazine called “The World’s Most Modern Management Idea” when companies implemented policies that focused on staff satisfaction, after research linked happy employees to investor profits. This is known as the service valueRead… Read more »

Brownie points, or results?

Using the Gulf oil spill to get clear about measuring Open Government Measure “Open Government”? Yes, but … I think that the success of the Obama Administration’s Open Government effort is critical, but I’m put off, even bored, by the measurement discussions to date. Imagine that you’ve got good reason to believe that your nephewRead… Read more »

Empowering Change: Fostering Innovation in the Australian Public Service

The Australian Public Service (APS) Management Advisory Committee (MAC) last year commissioned a report on public sector innovation and what could be done to encourage innovation in the APS. That report, Empowering Change: Fostering Innovation in the Australian Public Service, has now been released. The report looks at the innovation ‘state of play’ in AustraliaRead… Read more »