While customer experience (CX) is critical to the success of your mission, agencies often encounter issues when CX is not integrated throughout the entire organization. Without a high-level, holistic approach, your agency may struggle to deliver a consistent level of service to its constituents. Here are a few key takeaways on why it’s mission-critical toRead… Read more »
While ethical decision-making is essential in any professional setting, it is even more critical, and sometimes more challenging, in government.
Data literacy is an increasingly important skill in navigating today’s technical — and overall — landscape. Understanding your data and using it to make good decisions goes far beyond Excel sheets and pie charts — and understanding that is the first step toward data literacy.
If you find yourself in a state of stress or overwhelm, try grounding. Here are 10 different grounding techniques to try, so you can find the approach that works best for you.
Successful teams usually share a few common traits: they’re goal-oriented, mission-focused, highly collaborative and productive. Unfortunately, creativity, a core part of high-functioning teams, often gets overlooked. If your team doesn’t value a creative mindset, you’re also missing out on effective problem-solving, innovation, ideation and brainstorming. In our most recent Supervisors in Government Community of PracticeRead… Read more »
In April, we’re addressing topics ranging from shoring up your organization’s security measures to ways to remain productive while avoiding burnout.
Trying to satisfy different types of online readers? Use the Bite, Snack, Meal approach and provide different amounts and types of content for people who want just a taste and people who want the whole buffet.
It’s often difficult to overcome obstacles and find potential advantages in challenging circumstances. Here is a real-world example of finding a solution without feeling overwhelmed by the problem.
Are you listening to understand, or are you listening just to respond? Often, when we’re in conversation with our teams, we are more concerned with our responses than what is being communicated to us. You need to exercise active listening skills to be an effective, engaged supervisor. During the latest Supervisors in Government Community ofRead… Read more »
Many of us were hired into the role of a public servant without an awareness of the honor that accompanies government employment. What does it mean to be a public servant?
Notifications