Using Data to Guide Workforce Transition
Workforce transformation expert Mika Cross discusses workforce shift with Dr. Justin Velten, Ph.D., Co-Founder & CEO of Go Culture.
Learning
February Online Training Opportunities
Check out our free February online training opportunities.
What CX Metrics Actually Matter?
This blog recap covers a recent Community of Practice session focused on CX metrics.
Skills You Need to Work With AI
Agencies are making greater use of artificial intelligence (AI), or at least preparing to. But the skills required to work successfully with AI are far more than simply technical — often they’re unrelated to IT. Here are AI skills agencies should look for as they develop their workforces and recruit new talent.
5 Skills That Every DevOps Engineer Should Have
DevOps engineering is a growing field that requires important IT-related expertise. Here are the top five skills DevOps engineers need.
January Online Training Opportunities
Check out our free online professional development training opportunities for January.
How to Hold Your Team Accountable
This Community of Practice recap shares how to keep your team accountable as a supervisor.
More Questions for Being an Authentic Leader
Being an authentic leader in the workplace is living true to your values and using your gifts. It feels good and produces extraordinary results. When you are authentic, you find the courage to speak up and to make sure you’re not passed over.
The Case for Accessible Communications Technology
Collaborative technology has erased physical barriers that once made it difficult to meet face-to-face and work on documents simultaneously. But disabled employees and other workers often need special accommodations — closed captioning, for instance — that allows them to access modern communications technology.
5 Biggest CX Barriers Unveiled
This is a quick recap of the December 12 CX CoP session.