Organizations often fail to adequately prepare new supervisors for success, which affects both human and financial capital. But investing in structured, pre-supervisory leadership development programs can make a world of difference.
Many customer experience (CX) nerds in the public sector are wondering “What will happen to Biden’s CX Executive Order?” Here’s some context on how CX-related executive orders have played out in the past, and some hypotheses about what lies ahead.
It’s that time! Apply to join GovLoop’s 2025 Featured Contributor program — a chance for government and industry professionals to share their knowledge with, and be recognized by, a community of 300,000-plus public-sector employees, industry partners, and other knowledge experts.
When it comes to change, we’re all a bit chameleon and a bit badger: Some of us embrace change and others resist it. But the healthiest strategy is to balance the two approaches. Here are tips on doing that.
Skeptical of AI? This article explores the parallels between AI and past technological revolutions. From “devil wagons” to microwave ovens, history shows that fear of the unknown is nothing new. Discover how AI could be the next game-changer in our evolution and learn practical strategies to embrace this technology responsibly.
Imposter syndrome, or a persistent feeling of self-doubt, has taken hold of us all at one point or another in our careers, no matter how qualified we are. During the recent NextGen Government Training Virtual Summit, guest speaker and best-selling author, Tiana Sanchez, shared her personal experiences and offered advice on overcoming imposter syndrome toRead… Read more »
It’s important to set boundaries — learn to say “no” — to protect your mental and emotional health. Here are tips on knowing what boundaries are appropriate, how to speak confidently and how to offer alternative options.
As a supervisor of a team of one or one hundred, time is a precious commodity. Competing priorities, hard deadlines, and management issues are all at the forefront of your day-to-day. So, how can you remain productive as a supervisor without burning out? Deadra Welcome, CPTD, CPTM, CVF, CPDC, CMLF, Founder/Principal Consultant, Concerning Learning, LLC,Read… Read more »
Meetings: love them or hate them, they are a critical part of how work gets done, and frankly – they’re not going anywhere. But we’re all busier than ever, and calendars are maxed out. It’s time to audit and streamline your meetings so everyone who attends is making the most of their time. Mary Abbajay,Read… Read more »
With 2025 around the corner, it’s not too late to learn something new. From workforce and customer experience trends to fresh ways to update your ransomware defenses and ideas to inspire your team, you’ll find a topic that can take you confidently into the New Year. End the year on an educational note with ourRead… Read more »