[Summary: Notes for a presentation on ‘Generation-Y’ and public services hosted by Institut de la Gestion Publique (Institute for Public Management), delivered on 27th June 2011, Paris] Below is a copy of the draft I wrote for a round-table discussion starter at today’s ‘Generation-Y and public services’ conference hosted at the Institut de la GestionRead… Read more »
This Friday Local DirectGov will be hosting the Really Useful Data event (1 July 2011) at the Department for Communities and Local Government in Central London. The event has just sold out – but you can still shape the day! UPDATE: A few additional tickets have JUST been made available. Sign up now. Or findRead… Read more »
The Customer Service series is supported by RightNow Technologies. To learn more on how to use cloud technology to improve customer service, visit the RightNow resource center today. Check out the GovLoop/RightNow Customer Service Hub to get smart on how to be awesome at customer service —————————This is post 1 of the new “Customer Service”Read… Read more »
We ran our first webinar last week, ‘Open Government Canada’, which was great fun and seemed well received. You can access the replay and all the slide decks here. Open Government Cloud Computing My goal was to launch the CBPN with an example of the main objective: To assemble a mixed group of experts toRead… Read more »
If you’re interested in this topic, please consider attending our Next Generation of Government Summit on July 28-29 in Washington, DC, where emerging leaders and thinkers will convene to chart the future course of government. ***************************************************************************************************************************************** In another post, I captured the proceedings of an International Symposium which is discussing “Generation Y and Public Management:Read… Read more »
The Los Angeles County Metropolitan Transportation Authority (CA) announced the winners for its application competition. LA Metro Alerts was the winning mobile application; developer Ross McFarland has developed similar applications for the Massachusetts Bay Transportation Authority, San Francisco Muni (CA), and AC Transit (CA). Best college app went to CSULA Transit, by Robert Martin andRead… Read more »
Creative Commons via Wokka on FlicKr Today, my team embarked upon an ambitious office project in my emergency management program: clearing out years of stored paperwork. As a public agency, we are attentive to the state’s archiving requirements which cause us to retain about 7 years worth of records; however, it is not unusual toRead… Read more »
Many feds are concentrated in the D.C. region, but the majority live and work elsewhere. Federal News Radio wants to feature feds OUTSIDE of the D.C. area. Whether you’re in the U.S. or in another country altogether, we’re looking for pictures of you doing your job …. The more fun and creative, the better! PhotosRead… Read more »
What is ITIL ITIL stands for the Information Technology Infrastructure Library Is a set of best practice areas for managing IT as services. These best practice areas follow the lifecycle of a service. These practice areas are: Service Strategy, Service Design Service, Service Transition, Service Operation, and Continuous Improvement Who should care CxOs especially CIOsRead… Read more »
We (team of two) are doing our MPA thesis on how to do more in government with less resources. We would love to hear comments from you, who are already in the government workplace, on what your ideas on for improving efficiency or areas that you see that need improvement. Your input is invaluable andRead… Read more »