Why are ITIL and SharePoint Important together? ITIL best practices provide a coordinated approach towards managing I.T. ITIL’s goal is the management of service lifecycle from creation to retirement of services. The objective is the rallying point for all the concepts and best practices captured in the ITIL model. The model provides a list ofRead… Read more »
Building an ITIL implementation in SharePoint SharePoint with its flexibility as a collaboration and workflow platform can assist in creating the enabling infrastructure for ITIL. Many of the point solutions that have been developed can be integrated (loosely coupled) through SharePoint features such as Business Connectivity Services (BCS). An “Active” Service Catalog, one that end-usersRead… Read more »
This article was previously published on Tri Tuns blog. OBSERVATION User Adoption (UA) is critical to achieving your Return on Investment (ROI). What if you simply do not have the resources and time to establish all of the necessary components for a successful UA program? Enlisting the services of a UA consultant can help mitigateRead… Read more »
For the past three months, developers from across the country have been working with community partners to create mobile apps that will help low-income Americans improve their lives. Hosted by One Economy, the competition challenged developers to think about how technology can improve education, employment, health and finances. We were thrilled to see that ourRead… Read more »
Legal Information Institute Director Tom Bruce‘s and my new paper, entitled Examples of Specialized Legal Metadata Adapted to the Digital Environment, from the U.S. Code of Federal Regulations (click here for slides) was presented on June 14, 2011, at dg.o 2011: The 12th Annual International Conference on Digital Government Research, at the University of Maryland,Read… Read more »
Who not to follow on Twitter For public sector employees venturing out onto Twitter, finding out who’s who can be confusing and frustrating. While there are untold numbers of individuals and organizations sharing valuable information and contributing to a healthy flow of information, there are also oodles of people just trying to make a buckRead… Read more »
Need some mid-week inspiration? I thought this was pretty cool and wanted to share. Every year Deloitte teams celebrates IMPACT Day, an annual day-long event during which Deloitte employees around the country set aside their work and contribute their time and talents to benefit local nonprofits. Each volunteer project is organized by local Deloitte personnelRead… Read more »
Is this the Summer of Social?? How have you been using social media in local public services? Submit your example here or take a look at what other people are doing. Moving on, need help now! Ok, I’m off to pastures new! If you haven’t already seen my announcement, take a gander at what I’llRead… Read more »
Hey GovLoop fans, I hope you share my excitement when holding the summer issue of The Public Manager. It’s being distributed to subscribers right now. If you can’t wait, if you urgently need help with information overload, managing in a fishbowl, or attending to the big challenge of 21st Century government reorganization being considered byRead… Read more »
OMB released customer service guidance to agencies earlier this week but it was lost in the hoopla over the announcement of Obama’s new Campaign to Cut Waste, starting with cuts in the number of federal websites. Six weeks ago, President Obama signed an executive order, “Streamlining Service Delivery and Improving Customer Service,” directing agencies toRead… Read more »