I had an extraordinary customer experience this past Saturday at my local Home Depot. I walked in with a small list of materials I needed for the day’s home improvement projects around the house. As I walked around the store, I encountered Home Depot associates at every turn. Without exception, every one of them greetedRead… Read more »
Cyberspace is interconnected technology. It is everywhere. It is an ecosystem with many stakeholders and literally billions of actors. The rise of Cyberspace as a capability has already changed us in many ways, and for years it has been having an impact on the nation’s strategy. Now, after some great staffing and planning by someRead… Read more »
This week’s question comes from a federal manager who was promoted to a management position after the previous manager was terminated. She shared, “Although I didn’t know in advance of the termination, I was accused in a managers meeting of getting him fired. Some staff are supportive. Others are distrustful. I understand that respect andRead… Read more »
We’re redoing Connected Councillors: a guide to using social media for local leadership. And a big part of being a local politician is campaigning. Of course, there’s campaigning for office, but there’s also campaigning on local issues. Over the last year I’ve been gathering some examples of campaigning, but we’re looking for more! We’re lookingRead… Read more »
I gave a talk last week at National Association of Government Communicators called “How to Increase Fans, Followers, and Subscribers” I’ve attached the presentation below. How to increase View more presentations from GovLoop. What’s your tip? How have you increase the # of email subscribers you have, Facebook fans, Twitter followers? Favorite
In case you missed it, GovLoop and Young Government Leaders hosted an excellent presentation by “Jobs That Matter”author Heather Krasna this past Wednesday. I think all of the participants would agree that it was a jam-packed hour of life-transforming information (seriously). I learned a lot and I’m sure you will, too. Below is a linkRead… Read more »
This past Saturday the Toronto Star published the following piece by Taylor Owen and myself on its op-ed page. Thought I’d put it here for those who might have missed it. Liberals have to create a new political centre Canadians may have once valued the Liberal party, but they reject what it has become. TheRead… Read more »
I am at this moment getting ready to walk out the door and to my first day of work at GovLoop. Without having yet started or even met most of my colleagues, I already feel most welcome, and I can’t wait to get going. Very much looking forward to what the next three months holdRead… Read more »
The U.S. has an obesity crisis, and we all need to take personal responsibility for our health. This is, I think, especially important for those of us in federal service. Check this news item for some interesting recent scientific finds: http://news.yahoo.com/20110515.if_nm_life/us_obesity_genes