President Obama has instructed federal agencies to come up with ways to use technology to improve their customer service offerings. Agencies have 180 days from the date of the executive order to develop customer service plans. As to what constitutes a good customer service plan, the executive order states, “The plan shall set forth theRead… Read more »
I am a Civil Service retiree and a GovLoop subscriber who occasionally posts items online that deserve the awareness of the Federal Community. In this regard please check out a prominent article Preventing Suicide on College Campuses as well as a collection of relevant articles in the March-April 2011 issue of SAMHSA NEWS (Substance AbuseRead… Read more »
This week I had the incredible opportunity to spend a few days mountain biking in east Texas with some of the most important people of my generation. One of these people was the 43rd President of the United States, George W. Bush. President Bush was hosting the Warrior 100k Mountain Bike ride at Lajitas GolfRead… Read more »
The Federal government performs several key functions for our nation. It defends our strategic interests in the world, it regulates critical industries and aspects of our economy, and it promotes progress of science by issuing patents, and makes rules for the regulation of land and naval forces. But, at the core of every agency’s missionRead… Read more »
No really more about my experience with the tornadoes in Huntsville Al. For those who know a little about me , we, the wife and I, got through the day from hell, with only minimal structural damage due to straight line winds to our home and NO physical injuries at all. Took some 4 hours,Read… Read more »
The probability and impact matrix sounds very complicated, but the concept is actually something that most people use in their everyday life quite frequently, although in a simpler form. The probability and impact matrix comes into play when the project manager or team members determine that a particular phase or activity within the project containsRead… Read more »
“ACCOUNTABILITY AFTER CITIZENS UNITED.” You can listen to a Brennan Center event on Citizens United here starting at 9:00 a.m. (Assuming you didn’t go back to sleep after watching Royal Wedding coverage…) WRAPS OFF D OUTSIDE GROUP. Jeanne Cummings has the scoop. “Democrats with ties to the Obama White House on Friday are launching aRead… Read more »
It is election time again in Canada. For public servants that means increased public scrutiny (real or perceived) and constant (very real) reminders about our obligations as professional, non-partisan public servants. There is something happening here My interests in civic life span far beyond the traditional left-right spectrum of partisan politics. I think that healthyRead… Read more »
King County Metro Transit (WA) plans to stick with trackless trolleys when it replaces its aging fleet instead of switching to hybrids. Original post
There are some people who still don’t have regular access to computers and the internet. This is the first part of a GovGirl video series exploring the concept, and its challenges for government. Get your own valid XHTML YouTube embed code Please comment with your thoughts on why the digital divide sucks and ideas forRead… Read more »