The main reason why “Customer Satisfaction” in public organizations is so difficult is because we have to sometimes say “no.” That is why I would argue that customer satisfaction is not the goal at all, and that good customer service doesn’t always result in a customer getting what they want. Our goal has to beRead… Read more »
Greetings from the last day of of Recent Changes Camp 2011: Canberra at the University of Canberra. The last topic of conversation was were the next event would be and what would be the theme. Suggested was the topic of “research” in New Zealand in mid 2011. One possible area which will be interested isRead… Read more »
Greetings from the last day of of Recent Changes Camp 2011: Canberra at the University of Canberra. Yesterday we discussed “Wikis for Open Education”, including in a podcast. Day three was to be about coming up with proposals “Bruce Declaration on Education”. The idea was to produce a statement of principles on education, which couldRead… Read more »
The Texas Gov 2.0 Camp has been happening yesterday and today and I was lucky enough to be on an email string where I learned from Steven Polunsky, Director of the Senate Committee on Business and Commerce for (Texas State) Senator John Carona that they are engaged in some innovative transparency initiatives in the TexasRead… Read more »
With all the cold weather we are having and snow and with more on the way, I thought I would generate a spring mood early! I have to admit the following content is not mine ( I am taking it from planetgreen.com) It offers wonderful suggestions. Get planting everyone, it will be warmer sooner thanRead… Read more »
Sitting in Temple Sharey Tefilo-Israel last week on Martin Luther King Day reminded me why I am so proud to call this area my hometown. A celebration of Dr. King’s legacy — primarily organized by the Community Coalition on Race — the event was about as quintessential Maplewood-South Orange as it gets. The event includedRead… Read more »
Just posted on ping.fm: Thanks military friends for taking my social networking and individual performance survey! http://ping.fm/lwdfv.
Greetings from the second day of Recent Changes Camp 2011: Canberra at the University of Canberra. This afternoon’s second session on “Wikis for Open Education” is being podcast by “Talking VTE”.Wikipedia defines Open education as “.. a collective term that refers to educational organisations that seek to eliminate barriers to entry”. The barriers can beRead… Read more »
Greetings from the second day of Recent Changes Camp 2011: Canberra at the University of Canberra. This afternoon’s second session on “Wikis for Open Education” is being podcast by “Talking VTE”.Wikipedia defines Open education as “.. a collective term that refers to educational organisations that seek to eliminate barriers to entry”. The barriers can beRead… Read more »
Greetings from the second day of Recent Changes Camp 2011: Canberra at the University of Canberra. This afternoon’s session on “Wikis for Vocational Education” is being podcast by “Talking VTE”. Leigh Blackall mentioned Making the Invisible Hand Visible. The Case for Dialogue About Academic Capitalism by Susan Awbrey. One institution mentioned which maintains a mixRead… Read more »