Miscellaneous

What Governments can Learn about Citizen Engagement from Air Canada

Yes. You read that title right. Yes, airlines are not known for their customer responsiveness. Ask anyone whose been trapped on a plane on the tarmac for 14 hours. You know when Congress has to pass a customer bill of rights for your industry you’ve really dropped the ball. Air Canada, however, increasingly seems toRead… Read more »

Digital Divide is a poor choice of words

I have been thinking a lot about issues and cultural influencers contributing to the digital divide issues in America. I have mentioned certain aspects and manifestations of Digital divide in my previous blog posts here, here and here. One of the prevalent misunderstandings among policy makers regarding Digital Divide issues is that it is somehowRead… Read more »

European eGovernment Action Plan 2011-2015

The European eGovernment Action Plan 2011-2015 has been posted. The plan includes several legal informatics components, including eSignatures, eIdentity, and online access to laws. Click here for a review of the plan by Andrea Di Maio of Gartner. HT Jacques Raybaut.

Best of 2010: Top 5 Federal Collaboration Projects

As Stephen points out, it’s the time of year for reflecting on the best of, and what better way than in classic GovLoop list-style. Here are some of my favorite 2010 Federal Collaboration Projects. 5. Piggy Bank Anyone? As NextGov puts it: You’re never too young to learn financial responsibility. Back in August, the TreasuryRead… Read more »

Supplement to my blog of Dec 16, 2010 re suicide prevention

Supplement to my blog of Dec 16, 2010 ‘Is Suicide Prevention’ Social Networking? This posting is 1. Consistent with the suggestion [box] in Suicide Prevention Resource Center (SPRC) SPARK e-newsletter headings to pass the information along ‘to a friend.’ 2. The membership of the GovLoop organization (the addressee) has more than 30,000 members and stillRead… Read more »

Special Message from Secretary Arne Duncan about the CFCNCA

Hi, this is Arne Duncan with a message for all Department of Education staff in the National Capital Area. The holiday season has always been the time for Americans to make a special effort to help those in need. As all of you know, these are tough, tough times for so many families in ourRead… Read more »

When the Government Man Violated the Rules

It is time again for another blog., At the risk of being a bit repetitious, I am a retired Senior Executive (GSA) and the author of a recently published book, Confessions of a Government Man: How to Succeed in Any Bureaucracy. It’s holiday time so this blog will be short. The anecdote was cut fromRead… Read more »