As part of the “celebrations” of this week, Customer Service Week, I am attending various Customer Service related webinars. Whenever I attend similar functions, I get extremely agitated by the constant pounding of the use of empathy; and the term is used incorrectly. I have been in Customer Service for the last 22 years. InRead… Read more »
It’s the age-old question: how do businesses, individuals, and causes find new ways to solve new or lingering problems? Where do the best ideas emerge from? If things have been done a certain way for as long as can be remembered, how does one think about a problem/opportunity differently? I discovered some insight into howRead… Read more »
The National Library of Medicine (NLM) responds to more than 100,000 questions each year. Regularly asked questions become Frequently Asked Questions (FAQs). NLM Reference and Consumer Health FAQs are at http://www.nlm.nih.gov/services/faqref.html. We review and update our FAQs frequently. The FAQ resources include national and international government agencies and non-profit organizations. Three of our FAQs areRead… Read more »
Good morning! It’s your govloop weekly dose of TSP Talk. This market commentary is updated daily on www.tsptalk.com. Stock opened sharply lower on Friday after a weaker than expected jobs report, but quickly found its footing and spent the rest of the day trying to recover. The TSP stock funds were down 0.45% to 0.75%Read… Read more »
From Lily Whiteman of “How to Land a Top-Paying Federal Job” by Lily Whiteman. The book is available on amazon.com here. Lily’s website is http://www.IGotTheJob.net. HOW TO ACE SHORT-ANSWER QUESTIONS ON FEDERAL JOB APPLICATIONS No matter what rung on the federal career ladder you are currently perched on, your application for your next federal jobRead… Read more »
The Institutions of the European Union endeavour to be transparent, open and accessible. They want to be seen in the best possible light by the public at large. We share this objective, and intend to contribute to its achievement
From the Government Business Examiner Continued from part one-Department of Defense (DoD) Business Transformation Agency (BTA) EP&I Title 5 violations – part one Continued from part one Not only were tax dollars wasted, but the waste was sanctioned by leadership. And, with the mission of the warfighter a main BTA proclamation, it has occurred toRead… Read more »
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Hi All, Just wanted to point you at this video that I uploaded. It is a presentation I just did at the Advanced Learning Institute’s Social Media in Government Conference in Ottawa, Canada. Feel free to have a look/listen, leave a comment, etc. The presentation aims at helping you create a more social workplace withoutRead… Read more »