Miscellaneous

Michael Sampson, User Adoption and the Formula for Success

Originally published on Tri Tuns blog Insights. As ‘user adoption’ is becoming a better-known aspect of IT implementations one thought leader in particular stands out. And one of the things we at Tri Tuns love about Michael Sampsonis his distinct ability to distill the complexities of user adoption into an easily understood and digested reasonedRead… Read more »

Government Reform: An International Snapshot of Progress on Performance Management (Part 1)

The World Bank held a series of seminars this past Spring on the state of the international public sector performance and results movement over the past two decades. I came away more encouraged than I had expected regarding advances in several developing nations – with implications for the more developed countries. The World Bank heldRead… Read more »

DorobekINSIDER: 7 stories you need to know: Averting a government shutdown?

The SEVEN stories that impact your life for Tuesday the 31st of July, 2012 Congressional leaders are nearing a deal to avoid an October government shutdown. The Washington Post reports that House and Senate leaders are nearing a temporary spending deal that would keep the federal government running for the first half of the nextRead… Read more »

Mark Twain’s User Adoption Lessons – Part Five

This is the final in a five part series, originally published on Tri Tuns blog, Insights. Start at the beginning here. TIMELESS INSIGHT Mark Twain, a man who died decades before modern information systems were even conceived, may hold some of the greatest lessons for how to deliver successful technology adoption programs. So in thisRead… Read more »

What’sa Matter? You Too Big to Answer the Phone?

The ratio between government employees to the number of people the government serves is like a Bazillion to one. If every customer of government called just to say good morning, the entire telecommunications grid would crash – or at least that’s the way it feels sometimes. Governments are increasingly turning to write-once / answer-many technologiesRead… Read more »