Yesterday, GovLoop and Oracle presented a webinar on current customer service strategies in government. Widely discussed in the business realm, customer service is becoming a key focus area in government. Agencies are increasingly looking to customer service strategies via social media, mobile apps, call centers, and various other mediums to engage citizens and fill gapsRead… Read more »
In the mobile era, people like to work on any device, anywhere and at any time. This means a lot of information is stored on the device (how many notes do we take on the computer versus a notebook?) and for transparency purposes, moved online. By working in the cloud or through sites like WordPress,Read… Read more »
The Commerce Department wants its agencies to have a cloud-based system that would work to keep online information updated for citizens, Nextgov reported Monday. Joseph Marks writes the department intends to replace current software in its offices to comply with government mandates for federal departments to utilize new tools for storing and sharing data. MarksRead… Read more »
Nationally millennials make up about a third of the workforce, but in government that percentage hoovers around 8%. What can the government do to reverse the trend? Tim McManus is the Vice President for Education and Outreach at the Partnership for Public Service. He told Chris Dorobek on the DorobekINSIDER program that government needs toRead… Read more »
Known as the country’s record keeper (and my favorite place to bring D.C. visitors) the U.S. National Archives Records Administration (NARA) protects and provides public access to more than 10 billion pages of textual records, maps, photographs, videos and more than 133 terabytes of electronic records. Needless to say, that is a lot of informationRead… Read more »
According to a new report from the International Data Corporation Worldwide Quarterly Tablet Tracker, tablet shipments are expected to grow 58.7% year over year and reach nearly 230 million units in 2013, up from 144.5 million units last year. They are predicting that IDC tablet shipments will exceed those of portable PCs this year, givenRead… Read more »
In the increasingly mobile world, government is changing how it operates and delivers information to citizens. It’s been one year since the Digital Government Strategy launched, which encouraged agencies to develop mobile services, and a lot has changed. Despite tight budgets (or perhaps because of) organizations are adopting mobile technology and eGovernment solutions to increaseRead… Read more »
The tornados in Oklahoma and the bombings in Boston showed the true power of state, local and city government employees. Part of the reason they were able to be as effective and efficient as they were was due to the technology at their disposal. Big data, cloud computing, BYOD and mobile all played a roleRead… Read more »
Mobile in government continues to be one of the most pertinent topics facing public sector administrators. The Pew Internet & American Life Project reports, “As of December 2012, 87% of American adults have a cell phone, and 45% have a smartphone. As of January 2013, 26% of American adults own an e-book reader, and 31%Read… Read more »
Customer Service today is radically different than only a decade ago. In the mobile era, people are accessing government websites from their tablet, phone, home computer, work computer etc and expect a positive and seamless experience. They want to find accurate information quickly and easily. Furthermore, they want to interact with organizations in a varietyRead… Read more »