In today’s era of rapidly changing customer expectations, there are three primary ways that agencies using legacy approaches can fail to meet their constituent’s needs: The solution? Moving beyond a traditional customer service framework with a suite of technologies strategically implemented by using human-centered design (HCD). This approach leverages data-driven insights to understand the customerRead… Read more »
According to a study released by Cyber Threat Intelligence Integration Center, the number of ransomware attack claims worldwide in 2023, rose 73% as compared with 2022. Ransomware and other threats are showing no signs of letting up. If anything, bad actors are more determined, using artificial intelligence and machine learning to aid in their effortsRead… Read more »
A commercial open source database management system empowers agencies to bring to bear the tools of zero trust across their mission-critical data estate.
You can’t have an AI strategy without a data strategy, says Matthew Rose of Snowflake. To be ready for AI, you need an ecosystem for data.
Robotic process automation (RPA) can be a transformative tool in government operations. Take a look at some best practices for agencies deploying RPA.
AI-powered knowledge graphs can enhance interagency collaboration by mapping and visualizing relationships between diverse data sources.
Modernization can improve your agency’s service delivery, but while you upgrade your tech and processes, you can’t forget about security. As you make your services more accessible online for your constituents, unfortunately, it can also open the door to cyber criminals. That means you must implement security measures that protects sensitive data from unauthorized access.Read… Read more »
In today’s digital landscape, government agencies must prioritize effective IT governance to ensure transparency, security, and efficiency in managing IT assets. Integrating AI into IT governance frameworks can significantly enhance these processes, optimizing IT investments and bolstering public trust.
Moving to the cloud can help state and local agencies meet their missions, but many lack the resources to make the jump. Here are some tips for managing the challenge.
Is your agency aware of the four main types of mobile threats? Here’s a closer look and a few tips for reducing risk.