The First Step Toward Better Contact Centers
Contact center modernization should be a priority for all government agencies. It generates greater citizen satisfaction, increased employee engagement and cost savings. Here’s how to get started.
IT Modernization
How Network Modernization Supports Better IT Services
Dan Kent, Public Sector Chief Technology Officer at Cisco, explains why agencies should take a multi-layered approach to modernization.
What Is ITSM and Why Does It Matter for Government?
When resources are limited, and demand is on the rise as it is today from citizens, IT can quickly become overwhelmed. One way to move forward? Increase your IT maturity around service and project management.
The Census is Getting a 2020 Upgrade
A major upgrade will make the 2020 census unlike any other in U.S. history by modernizing the process for citizens and federal employees.
Hybrid Cloud: The Gateway to More Modern IT Infrastructure in DoD
DoD needs modern technology that makes it easier for warfighters to access data and manage critical applications. Hybrid cloud fits that bill.
Delaware CIO Talks IT Centralization, Data Analytics
James Collins is also the new president of the National Association of State Chief Information Officers, and he shared NASCIO’s 2019 goals.
State and Local Cybersecurity Trends to Watch in 2019
A webinar from the Public Technology Institute (PTI) and the National Association of State Chief Information Officers (NASCIO) highlighted key priorities for state and local government technology officials.
House Passes Bipartisan Bill to Elevate Federal CIO
House legislators unanimously backed a bill that aims to elevate the federal CIO’s position and urges the creation of a plan to promote greater security across the nation’s digital infrastructure.
Federal Cybersecurity Faces Setbacks Amid Shutdown
The partial federal shutdown has spurred furloughs at crucial agencies for cybersecurity, including the National Institute of Standards and Technology (NIST) and the Cybersecurity and Infrastructure Security Agency (CISA), a Homeland Security Department component.
DOT CIO Shares Tech Goals, Progress in Exit Interview
Transportation Department Chief Information Officer Vicki Hildebrand recently sat down with GovLoop to talk about the IT progress her team has made thus far, including shrinking the IT footprint and strengthening the workforce.