Customer Support & Fundamental Data
How IT Service Management (ITSM) tools helped us evaluate the effectiveness and efficiency of our work.
IT Modernization
Breaking Down Barriers and Improving Collaboration Using DevSecOps
To bridge the divide between development, operations and security teams and ensure that systems stay updated, running and secure all at the same time, agencies are investing in a new approach known as DevSecOps.
How to Avoid Silo Thinking
Some time ago at the state of Nebraska, we recognized it was inefficient for our technology resources to work in IT silos. Prior to consolidation, an IT silo existed in every individual agency. As any productive business would do, we began working to break down each legacy silo across the enterprise through organizational and technological… Read more »
Gov Cloud Adoption’s a Marathon, Not a Sprint
Federal government agencies began adopting enterprise-wide cloud roughly a decade ago. In 2018, many are still struggling with IT modernization.
5 Steps to Seeing the Benefits of IT Modernization
There are five steps that can help agencies better navigate challenges and benefit from IT modernization and consolidation.
Hybrid Cloud: A Path to IT Modernization
Agencies need the ability to provision cloud services quickly and manage those services with transparency and ease across multiple clouds.
Tackling IT Modernization Step By Step Through Pace-Layered Transformation
With a pace-layered strategy for smarter deployments, innovative contracts for easier procurement and flexibility in managing networks, federal agencies can truly begin to tackle IT modernization.
The Cost of Avoiding Risk
Why does the government regularly commit to $200 million programs? The answer is due to risk aversion.
An Interview With Boston’s New Incident Manager
This past week, I sat down with Carissa Sacchetti, our new Incident Manager, to discuss her role and the department’s vision around incident management.
As Budgets Shrink, IT Departments Benefit From Creative Modernization
The call to reduce expenditures is a golden opportunity to strengthen the customer experience through creative modernization.