Filing your taxes doesn’t need to be complicated. The IRS’ Direct File pilot program — building on decades of bipartisan support for such an approach — streamlines the filing process, saving Americans and the government significant time and expense.
Change is not easy, but thoughtful communication can make it manageable — for your agency and the citizens you serve. Read how government agencies can clearly communicate change in times of transition.
Many customer experience (CX) nerds in the public sector are wondering “What will happen to Biden’s CX Executive Order?” Here’s some context on how CX-related executive orders have played out in the past, and some hypotheses about what lies ahead.
Automated patching is key to strengthening an agency’s cyber defenses. Comprehensive, strategic patch-management includes infrastructure audits, risk assessments, alignment with federal guidelines, automation, and agencywide collaboration.
The upcoming change in administration presents both opportunities to modernize cybersecurity and AI governance in government operations and risks of heightened vulnerabilities, requiring strategic action and vigilance.
Adopting AI will enhance operational efficiency and public service. But it will require significant policy changes across U.S. federal agencies to ensure it’s responsibly and ethically implemented.
Some of the most memorable and impactful communications tell a story. Learn how storytelling in government can turn dry policies into powerful calls to action.
Reliable, high-quality data is critical for a resilient, human-centered safety net. One Senate Farm Bill proposal includes an important step forward in this regard.
Cyberattacks should serve as a wake-up call, but organizations don’t always act. Here’s the case for centralized cybersecurity.
Agencies benefit when they use their data to inform, test, and improve policy. Learn how to integrate data in your decision making.