Professional Development

October Online Training

October’s Online Training Lineup

The temperatures may be cooling down, but the opportunity to learn new skills is heating up with October’s online training line-up.   From agentic AI to the do’s and don’ts of delegation, there’s something for everyone. We’ve also got the NextGen Government Virtual Training Summit that you won’t want to miss – it’s a full dayRead… Read more »

NextGen Virtual Training Summit

It’s Time to Break Out at NextGen

The NextGen Government Training Virtual Summit is just around the corner, and it’s time to start thinking about which breakout sessions you’d like to attend! During the free, all-day online professional development seminar on Wednesday, Oct. 22 from 10 a.m.-4 p.m. ET/7 a.m.-1 p.m. PT, there are two opportunities to attend breakout sessions, with topicsRead… Read more »

The NextGen Virtual Summit is on October 22.

Welcome Back, NextGen Nation!

We’re gearing up for another NextGen Government Training Virtual Summit, where more than 2,000 public sector employees will come together for a day of free online professional development! Held on Wednesday, Oct. 22, we’ll be bringing in government and industry experts to share their expertise on a wide range of topics, from writing AI promptsRead… Read more »

Employee gesturing to computer screen with customer survey on it.

How Empathy Can Improve CX

In virtually every aspect of life, a little empathy can go a long way. This is especially true when we think about how government agencies and their employees interact with constituents. Services, apps, processes, forms, and outreach — core elements of CX programs — can all be improved when approached with an empathetic mindset. ReadRead… Read more »

Employee rests their head on their desk.

Engaging an Unengaged Team

As the dog days of summer roll in, you might notice your team being a little slower to respond, or maybe a bit checked out during meetings. This dip in engagement is quite common this time of year, but as supervisors, it is essential to manage and support the team’s productivity and output. So howRead… Read more »

Online Training Opportunities

September’s Online Training Schedule

School is back in session, and kids aren’t the only ones who’ll have the opportunity to learn new things this month.  September’s online training line-up is ready, and we’ve got topics to pique your interest; from acquiring softer skillsets like including empathy in CX to learning the latest data security strategies.  Take a look atRead… Read more »

Hands giving thumbs up in a circle with words beside them stating service, efficiency, customer, reliability and quality.

Balancing Efficiency and CX

On paper, your CX goals and deliverables probably look great. You might even have strong leadership support and team buy-in. But in the daily grind of work and competing priorities, how can you ensure the long-term success of your CX programs? CX teams are often tasked with lofty goals while also remaining an efficient, leanRead… Read more »

Hiring Smarter Under Constraints: How Federal People Leaders Can Build Strategic Teams Amid a Freeze

Investing in your people — through training, mentoring, and innovative team-building — is always important, even during a hiring freeze. Here’s how to equip your team with the skills it needs.