What CX Metrics Actually Matter?
This blog recap covers a recent Community of Practice session focused on CX metrics.
Professional Development
Skills You Need to Work With AI
Agencies are making greater use of artificial intelligence (AI), or at least preparing to. But the skills required to work successfully with AI are far more than simply technical — often they’re unrelated to IT. Here are AI skills agencies should look for as they develop their workforces and recruit new talent.
January Online Training Opportunities
Check out our free online professional development training opportunities for January.
Look Back and Ahead
To move forward, you first should look back and appreciate your progress, says a GovLoop featured contributor. Pause and recharge, then visualize where you want to go and create a plan to get there. An advisor or coach can help you on the journey.
Step Up the EX Through Learning
Professional development opportunities can improve an employee’s overall work experience, but the benefits of career education are even more far-reaching. And mentorship makes a big difference.
How to Hold Your Team Accountable
This Community of Practice recap shares how to keep your team accountable as a supervisor.
More Questions for Being an Authentic Leader
Being an authentic leader in the workplace is living true to your values and using your gifts. It feels good and produces extraordinary results. When you are authentic, you find the courage to speak up and to make sure you’re not passed over.
Negotiation Styles Used in Max Series, “Succession”
Understanding different negotiation styles can help you have effective goal-setting and other conversations with leadership…and the TV show “Succession” offers some examples.
5 Biggest CX Barriers Unveiled
This is a quick recap of the December 12 CX CoP session.
Interested in Being a GovLoop Featured Contributor?
The GovLoop Featured Contributor Program is now accepting applications for its next group of writers. The program is an excellent opportunity to write about issues on which you’re passionate, connect with GovLoop’s 300,000+-person community, and to earn some well-deserved professional and personal recognition.