To Better Serve Citizens During Life Events, the Public Sector Must Improve Cross-Agency CX: Part 1
Why is federal customer experience so hard?
Project Management
Shorter RFI Responses, Please! Three Steps to Attract and Support Small Businesses
It’s become increasingly important to offer government contract opportunities to small and disadvantaged businesses. Here are three steps agencies can take to attract innovative and capable small firms.
It’s All About Energy
Energy is one of our most valuable resources. Here are four ways to boost your energy for a healthy balance of mind, body and spirit.
Keep Projects on Track by Asking the Right Questions
Sometimes the most important step in launching a project is to ask the right questions upfront.
5 Tips to Pump up Your Productivity
Starting the day already exhausted can make working an uphill battle. Here are five ways to pump up your productivity.
Secret Professional Development for Community Engagement
If your goal is to stay up to speed on trends in public participation and community engagement, vendor calls can be your connection to the larger community engagement practice.
Louisville Advances Innovation by Going Paperless
By next July, the city aims to reduce 40% of its paper consumption, an effort the pandemic accelerated.
3 Things You Can Do Now to Rethink Innovation
“I think this pandemic forced everybody to step off the treadmill collectively and rethink how we want to go forward.”
The Key to Delegation: Task Relevant Maturity
Have you struggled with finding a good balance of support when it comes to delegating? Task Relevant Maturity is your answer.
Balancing Power for Better Public Services
Customer service values are trending back to a more equal power balance between staff and customers. How does this impact government services?