Transforming Government Efficiency: Proven Process Improvement Strategies

Learn how to optimize government operations using strategic process improvements that lead to superior results.

Evolving IT Staffing for Low-Code Platforms in Government

Low-code platforms aren’t necessarily the domain of your senior programmers. It makes sense to use junior programmers and business analysts to implement this new technology.

Effective Communication Strategies for Federal Tech Leaders

Effectively communicating complex tech topics requires more than just depth of knowledge; it necessitates clarity, empathy, and adaptability in methods of communication.

Where Data Makes a Difference, Pt. 2

Government agencies are using data to assist with workforce management, performance measurement, and resource planning. Here are the details.

Staying Ahead: Vendor Office Hours for Government CIOs

A CIO’s busy schedule can sideline the critical task of technology scouting. Setting vendor “office hours” is a way to get the information without wasting time.

When Resistance Meets Resistance – the Change Leader Trap

Feedback about a new approach isn’t always resistance — but resistance is always feedback.

The CX-EX Connection

Government agencies know that providing good customer experience is central to their mission, but much of what creates a positive experience takes place behind the scenes: It’s how happy public-sector employees are at their jobs.