When Resistance Meets Resistance – the Change Leader Trap
Feedback about a new approach isn’t always resistance — but resistance is always feedback.
Project Management
The CX-EX Connection
Government agencies know that providing good customer experience is central to their mission, but much of what creates a positive experience takes place behind the scenes: It’s how happy public-sector employees are at their jobs.
Keeping AGILE from becoming FRAGILE
Here are seven tips for using agile to launch a new digital government process — successfully.
Transforming Child Welfare Services through Agile Innovation: ACF Tech’s Journey
The adoption of agile tools and techniques is not just a technical upgrade, but a cultural transformation aligning with their strategic goals.
Overcoming Hurdles: Federal Government Interagency Collaboration
Federal interagency collaboration is vital, but difficult. Learn how to overcome the greatest hurdles and create a culture of greater unity.
Planning for Opportunities
Image from Clipart
Anatomy of a Message … or: What to Say During Times of Change?
Change can be difficult for leaders at all levels to discuss with their teams. What helps? Clear, honest conversations about what will happen, why, who the change affects, and how.
Caution, Change Leaders! Beware of Catch Phrases
What’s consistently proven to be untrue? That to create change in an organization, leaders must “get buy-in” and “overcome resistance” in order to “drive adoption.”
On-Point Forecasting Helps Capitalize on Federal Spending Surge
Federal contract spending likely will surge in 2024. That means federal contractors should be asking themselves how ready they are to pounce on new opportunities — how well they can forecast rates, costs and pipelines.
Testing AI Calls for New Tactics
Recent advances have made it deceptively easy to build artificial intelligence (AI)-driven applications. But that doesn’t mean that testing AI-based software should be quick as well. Testing should be thorough, and performed by independent teams.