As most of you know I am now SVP of Global and Strategic Accounts for Salesforce. I absolutely love the position as it puts our company at the forefront of radical and sometimes wrenching business process changes for our commercial customers. The dynamic involved is very familiar as I have been preaching about change forRead… Read more »
Bank of America Protest The influence of customers has always been impactful, but never before has it held such immediate returns or distractions in the corporate world. While companies have long paid lip service to the idea that their corporate world, and strategies, revolved around customers, today the immediacy of social media has called theirRead… Read more »
Has anyone else noticed a lack of curiosity among office members? I have a difficult time getting people to try new applications, or try new capabilities in existing programs. Implementing SharePoint is difficult because people just don’t want to try anything new. Just do my job the same way I have always done it, neverRead… Read more »
The Phone Tips & Tricks series is supported by the Sprint Federal Employee Discount Program. To find awesome discounts visit the Sprint Federal Employee Discount resource center today. I know someone who recently left their phone on the Metro, yes the busy Metro. What’s the worst part? She lost it during rush hour. While stillRead… Read more »
Deltek Analyst Evan Halperin reports. The city of Lancaster, Calif. has taken a step toward becoming the first city in the United States with a plane dedicated to in-air video surveillance. The Lancaster City Council voted to approve the program, which will cost nearly $90,000 per month for the ten-hours-per-day flights. The program is calledRead… Read more »
Seattle is continuing its push to bring high-speed broadband to all parts of the city. Earlier this week Seattle Mayor Mike McGinn and University of Washington President Michael Young announced a partnership to solicit private proposals to leverage the fiber surrounding the UW campus. The project is part of a larger national project called GigRead… Read more »
In today’s rapidly evolving business environment, organizations are often forced to remain competitive by adapting a culture of rapid change (I’ll offer up ideas on how to successfully accomplish that in a future publication). However, updating and communicating the organizations’ strategy to reflect these changes frequently doesn’t occur. A solid strategy is the cement andRead… Read more »
Many companies talk a good game when it comes to employee engagement and recognition, though few have mastered it. Some organizations are close, some still trying, and many are nowhere near success. So you may be thinking, why should I care if my employees are recognized for their performance? Because if they aren’t recognized, thenRead… Read more »
While the saga around the Penn State sexual abuse scandal will, and should, continue as people come to terms with the horrifying series of events that transpired, I find myself looking for any good that can come from this disturbing series of (in)actions of those in positions of authority. What happened in Happy Valley isRead… Read more »
Change is never easy. Change is a bumpy process. But why is change so hard? Change is hard because it is an emotional experience for most. An emotional experience, particularly an experience one often has little choice in being part of, creates resistance. Resistance is a natural emotion, though an emotion that can make changeRead… Read more »