What is ITIL ITIL stands for the Information Technology Infrastructure Library Is a set of best practice areas for managing IT as services. These best practice areas follow the lifecycle of a service. These practice areas are: Service Strategy, Service Design Service, Service Transition, Service Operation, and Continuous Improvement Who should care CxOs especially CIOsRead… Read more »
TransLink (BC) will end its discounted pass program for residents of UniverCity on Burnaby Mountain at the end of the year. Under the Community Pass program, about 900 of the 3,000 residents paid $30 per month for three-zone passes that would otherwise cost $151 per month. The goal was to encourage transit use among membersRead… Read more »
This article was previously published on the Tri Tuns blog. OBSERVATION User Adoption (UA) is all about creating an infrastructure and support system that promotes end-users to enact the IT system as it was designed. At the end of the day, however, one can never force workers to perform exactly how you would want; neitherRead… Read more »
Good morning. I am live blogging from the Ministry of Finance in Paris, France, where I am participating in an event hosted by the Institut de la Gestion Publique (Institute for Public Management). This marks the 10th year of an annual event and this year’s theme is “Generation Y and Public Management: Issues and Implications.”Read… Read more »
The following is a guest post from Kristi Miller Durazo, conference attendee & health innovation advocate. Read more about Kristi after the post. [Image: Games for Change] Games are the “Hot Ticket”, right!? Everything is a game. Just add a game to that and we have a solution…or, do we? As I consider the intersectionRead… Read more »
We’ve been fortunate to have a group of federal employees from the US who are dedicated and passionate about government use of virtual worlds. The work accomplished by Eric Hackathorn (NOAA), William May and Lovisa Williams (State Dept), Charles White and Jeanne Holm (NASA), Paulette Robinson (NDU), and Douglas Maxwell and Tami Griffith (US Army)Read… Read more »
I bet you didn’t know it, but Wile E. was a project manager. A specific breed of project manager. So what lessons can we learn from our friend Wile E.? What made him so special? Super Genius You may remember, he preferred to use fantastic (and usually absurd) contraptions and elaborate plans to pursue hisRead… Read more »
When planning a project, do you include time to celebrate? The completion? Overcoming that thorny problem to get things moving again? Figuring a way to still stay in budget? At the Leadership Breakfast – Reston today, we discussed leadership and teams, and of course communications came up as a problem and solution to several performanceRead… Read more »
All training simulations are not created equal in either educational value or in their overall ability to provide realistic training experiences. Being able to understand the key dynamics that make 3D serious games and simulations a cut above the rest is a major component in selecting a company to provide your training requirements. The followingRead… Read more »
The Public Conversations Project (an NCDD organizational member) just released their first video resource. Dialogue: A Virtual Workshop is a FREE series of 12 videos that shares the basics of the Public Conversations Project’s approach to dialogue. From understanding the importance of participant preparation to developing the right questions to ask in a dialogue, thisRead… Read more »