Yesterday, April 27, 2011, President Obama issued an Executive Order: Streamlining Service Delivery and Improving Customer Service. In a nutshell, it directs agencies to develop and monitor customer service plans and measures and to solicit customer feedback to improve service. It calls for agencies to use technology to streamline customer service and to emulate practicesRead… Read more »
Last year, Boston Mayor Thomas Menino decided to put two of his most technologically savvy staffers full-time on the task of trying new ways to solve old city problems. A year later, they have had a hand in a fleet of small but successful projects both developed in-house and with external partners. Here’s a lookRead… Read more »
Project Management Career questions frequent my inbox and comment notifications. I love them! The Question I received a great one from Biswa just recently: Recently joined in a organisation as a Project Coordinator which provides IT Services to government. I have completed my MBA & having BCA > would it be the right way forRead… Read more »
Online services are becoming available in an increasing number of cities and towns: from paying traffic tickets to researching zoning codes, you can probably do it from the municipal website of any forward-thinking community. However, as mobile devices continue to grow in popularity, many cities are examining options for taking online information to the nextRead… Read more »
FROM A PROFESSIONAL PROSPECTIVE I’ve recently began looking into ways that public procurement can purchase goods and services in a more sustainable way. By sustainable, I mean incorporating the social, economic, and environmental impacts that purchases can have. As I began to look into this the Farm-to-School program emerged as a perfect example of howRead… Read more »
I don’t know about all of you, but i’m pretty sad that The Cherry Blossom Festival is over here in DC. Every spring the city comes alive at the site of the first blossoms of the District’s historic cherry trees. The National Mall is filled with even more beauty than usual during this 3 weekRead… Read more »
I ran into healthfinder.gov a few months back and I thought it was a fascinating government-sponsored health site with a really innovative model of how it syndicates content. Thus, I reached out to here a little more about the project and here we go…Thanks to HHS team for taking the time to tell us theRead… Read more »
If you have ever been in my office, either in my home district or in the State Capitol, the collection of photos, bobble heads and memorabilia has probably tipped you off to my love for the Pittsburgh Penguins. I have been a big-time fan since I was a child, and my season tickets, situated allRead… Read more »
I find this stuff so that you don’t have to. How to beat Apple – Interesting read. Micro-Participation In Online Consultations – NIce summary and contribution to the discussion. Coté’s People Over Process » 3 Tips on Scaling Agile Development – “At some point, adopting Agile development becomes an organizational change management exercise that hasRead… Read more »
As a follow-up to last week’s blog, https://www.govloop.com/profiles/blogs/the-greatest-danger-in-times?xg_source=activity, this week’s entry continues our discussion on the tactics that the Change Management Champion (CMC) can utilize to mitigate the change resistors also known as dissenters. As mentioned in my previous blog, frequently a combination of mitigation approaches may need to be utilized together or sequentially, asRead… Read more »