Project Management

The Biggest Barrier to Great Customer Service? Egos!

I had an interesting discussion with an esteemed colleague about my last blog post on making sure portal sites add value. One of my suggestions was to adopt a common design and publication standards across all agencies covered by the portal. He said, “Here’s a fact…every government entity will do what is in its bestRead… Read more »

Rural broadband funding axed in budget debacle

The USDA’s expansion of rural broadband appears to be on the chopping block, according to information contained in the newest budget deal out of Congress. Republican members of the House Appropriations Committee seek to cut the full $700 million in funding USDA had allocated to use this year on rural broadband expansion projects. The $700Read… Read more »

What’s wrong with my questions? How IT projects fail to ask long-term user adoption questions.

This article was originally published on Tri Tuns Blog. OBSERVATION Does your IT implementation plan include a Change Management (CM) effort? It probably does. Does this CM effort include attaining information about the user community’s needs, in preparation for an IT build? Again, your answer may typically be yes. So what could possibly be missing?Read… Read more »

In Search of Ideas: How Counties and Towns are Trying to Tap Citizens’ Smarts

***Part of our month-long series on Creating a Digital City with PDF – Check out all our analysis*** Karen Wilkerson is the city administrator for tiny De Leon, Tex., and her job won’t be getting any easier anytime soon. Like localities across the country, De Leon, a town of 2,433 as of the 2000 U.S.Read… Read more »

Breaking Down the Social Business Roadmap – Strategy

Reposted from our AIIM Community Blogs – http://www.aiim.org/community/blogs/community/Breaking-Down-the-Social-Business-Roadmap-Strategy In continuing of the series of our AIIM Social Business Roadmap blog posts, I will be looking into the topic of strategy within an organization as one of the 8 steps needed in order to be successful in this new digital age of business, social collaboration andRead… Read more »

Free PMP Exam Sample Question

The following PMP® exam sample question is taken from http://www.free-pm-exam-questions.com – The answer is at the very bottom: —————————— PMBOK Section: Perform Quantitative Risk Analysis Process Group: Planning Process Group Question Type: Calculation Knowledge Area: Risk Management Difficulty Level: Easy Question: A risk has a potential impact of $50,000 if it happens. The probability ofRead… Read more »

Free PMP Exam Sample Question

The following PMP® exam sample question is taken from http://www.free-pm-exam-questions.com – The answer is at the very bottom: —————————— PMBOK Section: Perform Quantitative Risk Analysis Process Group: Planning Process Group Question Type: Calculation Knowledge Area: Risk Management Difficulty Level: Easy Question: A risk has a potential impact of $50,000 if it happens. The probability ofRead… Read more »