Happy Holidays, Merry Christmas, or whatever greeting is appropriate to you! I sent a version of this out to those of you on my newsletters earlier (New PM, PMP Guide) and received some great responses. And, some new ideas for next year! My wife and I have 3 awesome sons, and in past years we’veRead… Read more »
OK, holidays are nearing an end; and I’m back to thinking about government communications and customer service. What a year it’s been! Great progress in some areas, like social media. Modest progress toward our long-time goal to make top customer tasks easier to find and use. Not much progress at all (in fact, slippage) inRead… Read more »
Had a great Xmas discussion tonight with my mother, who is of a generation that remembers better times, when the gap was not quite so wide, when Americans truly had the Gov 2.0 “Do It Ourselves” mentality, rather than the “I’m in it for myself” attitude we see so often today. She asked, and IRead… Read more »
FedinsiderTrying to change the government is like running up a hill that gradually gets steeper. The going gets more difficult and eventually you tire out. Two years since President Obama was inaugurated, his team managing the government itself has been stable. And it enters 2011 still having pretty good momentum. The one big change wasRead… Read more »
“Great wisdom is generous; petty wisdom is contentious” ~Zhuangzi A generosity of spirit for people of any station is an appropriate attitude for everyone to have and exhibit year round in the workplace, in the community and in the home. It is even more appropriate for a generosity of spirit to be exhibited at theRead… Read more »
Workin’ for a Livin’ Posted on Dec 02, 2010 07:16:17 PM | Kevin J Rohrer | 1 Comments | There’s a new face in Dryden’s Employee Assistance Program office – a furry one. EAP manager Kathleen Christian has begun introducing a standard poodle named Ella into her work counseling employees and their families, and decidedRead… Read more »
Behavioral Healthcare Issue Date: Online Exclusive South Africa improves addiction servicesThe government gets behind a national plan to vastly improve substance use treatment By Ron Manderscheid, PhD This is a story of achievement and success in a distant land. The key ingredients of quality improvement are all present—an overarching framework; focused political will by nationalRead… Read more »
MATT RICHTEL writes in the New York Times: In an article in Tuesday’s Times, I wrote about the changing status of e-mail. Once it was cool to merely have an e-mail account (or several), but many young people now think of it as old school, and much prefer the zip of texting, instant messaging andRead… Read more »
This is my twice yearly public service blog about Restaurant Week in DC (January 17 – 23) and this time I’m doing it early. Do you take advantage of this? Restaurant Week takes place twice a year, once in the frigid cold of the post-holidays and then again in the dog days of August. TimesRead… Read more »
With a population of less than 5,000 and a median household income of around $50,000, Manor, Texas, is an unlikely place to find the cutting edge of government e-participation technologies. But thanks to a young and enterprising Assistant City Manager (Dustin Haisler, now of Spigit), Manor has attracted significant investment from a variety of firmsRead… Read more »