Journey Maps: Tracing Real-world CX
Journey maps track a typical consumer experience with a product or service. They’re complex, require careful planning — and can be an invaluable tool for agencies looking to improve their customer engagement.
Project Management
Enthusiasm as a Strategy: Igniting Success Through Passionate Leadership
Leading a team or project requires more than just expertise and a well-thought-out plan. It requires enthusiasm, so other people are inspired to invest their best efforts and capabilities.
My Favorite Contract Type: Time-and-Materials-Hours (T&M) – Part 2
Business arrangements between governments and third parties come in many forms, including a time-and-materials (T&M) contract type. Here’s why T&M arrangements can be so beneficial for both agencies and the entities they work with.
My Favorite Contract Type: Time-and-Materials-Hours (T&M) – Part 1
Federal acquisition rules can be a complicated business. Here’s a primer on what time-and-materials and labor-hours contracts are and why they’re so important.
First Aid for Projects
Sometimes projects need their own kind of “first aid.” Applying the “Breathing, bleeding, broken, consciousness” formula to a project emergency can help save the day.
Habit #4: Make Good Choices
Sometimes what’s intended to improve productivity slows things down instead. Here’s how to avoid those mistakes and make changes that really help.
Juggling a Complex Project and Overwhelmed?
Complex projects can be stressful, especially if we try to accomplish everything at once. Here are tips for making large tasks manageable and less frustrating.
Some Favorite Productivity Hacks
We asked six of our experts for their favorite productivity hack — one simple, memorable tactic for accomplishing more. Here’s what they said.
5 Steps to Personal Productivity
To unlock your personal productivity and really get things done, you need a plan. Follow these five steps to make a weekly plan that makes your projects achievable and helps you be as productive as possible.
Strategic Planning or Strategery: 10 Lessons Learned from Governmental Public Health Strategic Planning
A strategic plan can be an effective tool for advancing an agency’s goals — assuming the agencies avoid certain pitfalls.