Social Media

Driving Mission Impact With a More Engaged Stakeholder Base – an ONS Case Study

As a government agency, serving your stakeholders is at the core of your mission. You have information that your citizens need, and it’s your job as a communicator to get it to them. But getting the right information to the right people at the right time isn’t as simple as sending a letter anymore. WhileRead… Read more »

Celebrate Your Social Media Successes, But Don’t Forget Community Trust is the Key

In June Baltimore Police Department hit a milestone on Twitter, reaching 50,000 followers. In celebration of this, they released the following video, reflecting the department’s achievement and thanking the community for helping them make Baltimore’s streets safer. It is an awesome video and I totally support and respect organisations celebrating like this. It’s important forRead… Read more »

Best Practices for Improving Your Federal Agency’s Stakeholder Engagement

In 2009, the U.S. Department of Interior (DOI) had to face an unsettling fact: when it came to generating stakeholder engagement, the old way of doing things just wasn’t going to cut it anymore. After conducting research, DOI realized that despite being a federal agency with a huge stakeholder base and a wealth of importantRead… Read more »

Congratulations to GovDelivery Europe Clients on Their Digital Leaders 100 Awards

At GovDelivery, our main goal is to help you do your work as government communicators better, and we’re consistently impressed at just how good that work turns out to be. We’re always incredibly proud our clients, so when one is officially recognised with an award nomination by an outside organisation we can’t help but contributeRead… Read more »

3 Ways Leaders Can Get More From Social Media (With Some Help from Motown)

If you’re a chief exec or a leader, you’ve probably given Twitter, blogging or even Facebook a go. Maybe you love it. But are you getting the most from it? Sometimes people tell me they’re on social media, they’re starting positive conversations about their work but they’re fed up of the same old topics croppingRead… Read more »

3 Rules for Mastering Media Relations — And Why it Still Matters (Part I)

With all the perpetual hype surrounding the proliferation of social media it appears that traditional media are becoming the unwanted stepchildren in today’s fast evolving mobile, digital and virtual world. Yet despite a conspicuous shift in the media landscape caused by the 21st century Information Age, tens of millions of Americans still consume news thatRead… Read more »

Has the Government Digital Comms Community Sold Out?

There was as time when those working in digital comms in government liked to think of themselves as pioneers, dogooders, renegades, jeans wearing, pizza eating innovators; disruptors with a start up mentality. Is this still the case? Here are some reflections… What is the evidence? Govcamp the annual get together was initially a very lowRead… Read more »

Public Service Communications Excellence Awards: Congratulations to GovDelivery Clients!

A company is only as good as the work of its clients, and we couldn’t be more impressed with the amazing work our GovDelivery clients have done over the past year. Public sector organisations are harnessing the power of digital communications and using it to engage their stakeholders in innovative, highly effective ways like neverRead… Read more »