Social Media

Trust: An Expression of Access and Influence

This morning, I attended a panel that spoke about a new report released by the communications firm, Edelman, entitled “2013 Edelman Trust Barometer.” The findings, especially those that pertain to US citizens, industries, and institutions, are striking. Who we trust now The Trust Barometer examined how various countries’ populations viewed a number of industries, includingRead… Read more »

Emerging Innovation and Social Media Trends: Advanced Sharing, Part I

In our daily lives, we are confronted with numerous opportunities and requests for sharing all sorts of things: our yard tools, our time, specific types of information. And in our daily lives, whether we’re asked to share a rake or an apple pie recipe, we quickly perform a complex calculation to determine if we areRead… Read more »

Does Mobility Matter? Is Implementing the Digital Gov’t Strategy Possible? 4 CIOs weigh in

Mobility is one of the major cornerstones of the Digital Government Strategy. And a new poll shows that 22% of people own at least one tablet device. So clearly the move to mobile is here and here to stay. And the role of mobility is even more challenging for federal CIOs. They’re being asked toRead… Read more »

Governing in the Next Four Years: Technology

MEMORANDUM FOR THE HEADS OF EXECUTIVE DEPARTMENTS AND AGENCIES SUBJECT: Technology While you may not have come to Washington to manage information technology (IT), you should pay attention to it for two reasons. First, if you leverage IT effectively, it will help you achieve your goals. Second, if IT is managed poorly in your agency,Read… Read more »

Social Media Innovation in Higher Education

Engagement with a broad audience is becoming increasingly more important to spread messages, raise awareness, and maintain a presence online for public and private sector institutions. By reaching a broad audience, organizations can begin to reach new markets, continue to identify loyal followers, and use digital engagement strategies to meet their organizational goals. Universities areRead… Read more »

10 Prospective Federal Government Pinterest Boards

This post has been edited to reflect that “Interesting Things for Sale” is a personal pinboard, not an official GSA Pinboard. Here are the Official GSA Pinboards. Last week, the General Services Administration approved the terms of service for Pinterest—meaning that federal agencies could start to use the site to engage with citizens. Since then,Read… Read more »

When (if ever) is it appropriate for a government agency or politician to delete a tweet or post?

While a sideshow to the fire disaster sweeping Australia, there’s been reports in traditional media and conversations online over the last day regarding the decision by the Australian Government Housing Minister, Brendan O’Connor, to apologise for and delete a tweet that claimed that a tweet from Australia’s Opposition Leader, Tony Abbott, was a political stuntRead… Read more »

In Praise of Basic Research, or It Doesn’t All Have to Be Useful

I try to remember to do basic research every once in a while, where I figure out how the world works without a goal in mind. This contrasts with applied research, which is about solving particular problems or taking advantage of specific opportunities. The distinction can be pretty clear in science. For example, in physicsRead… Read more »

Best Practices for Managing a Social Media Crisis: Requesting Social Media Panelists for a December 13 ACT-IAC Meeting

Hi All, We are looking for a couple of Social Media experts (working for a Federal Agency), for a panel that will be held on December 13, 2012. Here are some of the details: Title ACT IAC Human Capital SIG Monthly Meeting Location ICF International, 1725 Eye Street, NW, 1st Floor Conference Room Start TimeRead… Read more »