Social Media

Communications, Social Media, Tech

A tale of the social media one-way street: City of Manor reverts back to the dark ages…

Reposting this from my blog “Social Media in the Public Sector“: https://inesmergel.wordpress.com/2012/05/29/a-tale-of-the-social-media-one-way-street-city-of-manor-reverts-back-to-the-dark-ages/ Remember the unbelievable Government 2.0 and social media success story of the City of Manor – a small town in Texas? Dustin Haisler, former city manager & CIO of Manor, was the driving force behind the use of WordPress to redesign the city’sRead… Read more »

Social Media

Social Networks: An Alt-Org Chart

Dan Chenok recently emailed me and John Bordeaux a New York Times story and asked us for our opinions. The articles was “From a Facebook Founder Comes a Way to Streamline Work Flow,” and the quote that moved Dan to ask for our input was this: Dustin Moskovitz [a Facebook Co-Founder] thinks this is aRead… Read more »

Communications, Social Media

Mapping Australian Twitter discussions

Associate Professor Axel Bruns, who has previously done marvelous work mapping Australian blogs and tracking social media activity around the Queensland bushfires, has released his team’s latest research on mapping the Australian Twittersphere. Drawing (slightly paraphrased) from the joint CCI and Queensland University of Technology media release: With as many as two million Australians nowRead… Read more »

Communications, Social Media

The EPA releases guides to using social as an agency employee

As you know, it’s imperative to be cautious about what you’re posting online as a public servant. Representing your agency isn’t something that just turns off after-hours, and it’s important to keep this in mind when using social media. The EPA recently released two documents to help its employees successfully use social as a representativeRead… Read more »

Communications, Social Media, Tech

10 Steps to Measuring Social Media ROI

Last week I was able to present at the Obtaining Value and Insight With Social Medial Analysis event hosted by IBM Analytics Solution Center. The abstract for the event was: The internet is in a second wave of innovation. At the turn of the millennium, we saw a technology-driven, website-centric new-world-order. We are now partRead… Read more »

Social Media

Working the Network – a New Guide to Using Twitter in the Federal Government

Currently, the federal government operates over 1,000 Twitter feeds. Federal civilian agencies maintain over 360 Twitter feeds, while the Department of Defense hosts more than 650. In addition to its official English feed, the State Department produces Twitter feeds in
 Turkish,
 Farsi,
 Arabic,
 Spanish, and 
French. It is fair to say that the federal governmentRead… Read more »

Communications, Social Media, Tech

Protect Yourself Online – Just Common Sense

There is a lot of hysteria about online privacy. It’s easy to understand when there’s an ad scrolling across the top of your screen referencing the words you just typed into the email you’re composing. Creepy. I mean, if they’re watching what you type, what else are they doing with your private information? I guessRead… Read more »

Communications, Leadership, Social Media, Tech

Sneak Peak of HP New Media Gallery at Newseum – Audio

Last week I had the chance to get a sneak peak of the HP New Media Gallery, which will open on Friday at the Newseum. The exhibit is absolutely fantastic, and is a great display of social media’s increasingly important role in journalism and society. From a Newseum press release (download here), “The gallery isRead… Read more »