Yesterday, I created the first #FedTweets network and shared the relatively sparse initial set of connections. Today, Justin Herman, Scott Horvath, Tammie Marcoullier, and Stacey Palosky presented their insights on how they use Twitter in their agencies. The presenters encouraged the participants to heavily use the #FedTweets hashtag to keep the conversation going beyond theRead… Read more »
The Obama Administration has arguably become one of the most adept administrations in history at harnessing new media technologies to take its case directly to the American public. How the White House takes advantage of new media can be seen in several White House videos posted on YouTube in the past week. The first isRead… Read more »
Federal Computer Week published some solid reporting under a terrifically misleading headline this week. Reporter Alice Lipowicz deftly wove together information from a number of sources (full disclosure: I am quoted in her article) to tell the narrative of how Gov 2.0 is shifting from a phase during which agencies and offices are establishing newRead… Read more »
Katharine Zaleski of the Washington Post pointed out that around the 2008 election, visitor numbers to their website was stagnating. “Why was it stagnating?”, she asked. The problem was that the Post wasn’t utilizing social media to its fullest potential. After this realization, they began investing in social media. They found that viewers to theirRead… Read more »
Whether your social media outlets represent your entire department or just one office, deciding on your the kind of information you will share shapes interactions with your followers. I have seen several public entities struggle with what they should share via social media. My suggestion has been to come up with a list of standardRead… Read more »
Several sessions at the TRB 91st Annual Meeting will focus on the role of social media in public transportation. Here’s a quick overview. Original post
As towns and cities are geared up for winter snowfall, some are making sure that those charged with clearing it are doing their jobs. Chicago, for example, has last year installed trackers on its fleet of ~300 snowplows, and turned them on again this year just in time for their first major snowstorm. So manyRead… Read more »
This post has been updated to highlight the role of GSA’s Web Manager University. Starting February 7, I’ll be leading a 12-week social media in government course that aims to help new and aspiring social media practitioners understand the strategy and tools that will help the succeed in their roles. The class is being offeredRead… Read more »
Town hall meetings, Twitter, hotlines, e-mail… The list of potential lines of communication goes on. There are more open lines of communication between agencies and the citizens they serve than ever before. Since the advent of the Internet, they are constantly evolving, particularly social media, to better serve the public will. But are we betterRead… Read more »
So glad this story has gotten more attention. Excerpted from the article on the Army website: A massive outpouring of support from Fort Hood, surrounding communities and social media helped a potential nightmare for one Fort Hood family end happily last week….. {ELLIPSE} “Facebook provided great information,” Fort Hood Garrison Commander Col. Mark Freitag said.Read… Read more »