In Chicago, Collaboration Makes Early Childcare Better
Agencies often lack reliable, real-time data that can help them solve critical problems. In Chicago, officials used the cloud to bring early childhood care to underserved demographics.
State and Local
Use Data Visualization to Show, Not Tell
There’s nothing more transparent than raw data. But that’s not accessible to people. That’s where data visualization comes in. Increasingly, users expect data to be something they can see, not just read.
Promoting Hybrid Collaboration in North Carolina
When North Carolina’s Department of Information Technology went remote in 2020, CIO Jim Weaver learned how to foster collaboration within a hybrid workforce.
Managing a Hybrid Workforce in Queens, NY
Here’s how one New York City borough balances remote and in-person work … and why officials think that remote opportunities are so important.
How to Develop Digital Services for the Next Big Change
It is somewhat a paradox that state and local governments are expected to be more transparent and more secure than ever before.
Paper Is Draining Your Talent: Digitize Spend
Management Instead
It’s not uncommon for the spend management process to look like employees carrying a pound of paper expenses from one building to another. You may see some obvious pain points here.
How to Build Innovation Into Service Delivery
From the lobby to the living room, constituents are changing expectations about how they want to interact with their government.
What Should a Public Servant Sound Like?
When you engage with constituents or work with colleagues, you want to hear and be heard by them. But in the increasingly hybrid workplace, this can become more of a challenge.
Digital Solutions at the Street Level: How to Modernize Parking Services
Historically, parking enforcement officers used paper lists and checked license plates manually. Was that a zero or an O? You couldn’t be sure.
Enabling Secure, Remote Work in Oklahoma
Securing IT systems can be a herculean task. The state of Oklahoma found a way to do it: Officials used a zero-trust cybersecurity model.