How to Develop Digital Services for the Next Big Change
It is somewhat a paradox that state and local governments are expected to be more transparent and more secure than ever before.
State and Local
Reno, Nevada Leads with GIS to Meet Growing Population and Business Needs
When the city of Reno launched initiatives to expand its economy and offset pandemic-related tourism declines, it relied on new technology: geographic information systems (GIS). Here’s what GIS do — and what lessons Reno has to share.
Paper Is Draining Your Talent: Digitize Spend
Management Instead
It’s not uncommon for the spend management process to look like employees carrying a pound of paper expenses from one building to another. You may see some obvious pain points here.
How to Build Innovation Into Service Delivery
From the lobby to the living room, constituents are changing expectations about how they want to interact with their government.
What Should a Public Servant Sound Like?
When you engage with constituents or work with colleagues, you want to hear and be heard by them. But in the increasingly hybrid workplace, this can become more of a challenge.
Digital Solutions at the Street Level: How to Modernize Parking Services
Historically, parking enforcement officers used paper lists and checked license plates manually. Was that a zero or an O? You couldn’t be sure.
Enabling Secure, Remote Work in Oklahoma
Securing IT systems can be a herculean task. The state of Oklahoma found a way to do it: Officials used a zero-trust cybersecurity model.
How Do You Overcome Resistance in Projects?
We spoke with your colleagues, current and former govies who are experts in the digital services realm. We wanted to know: Have they encountered resistance at work? And importantly, how did they overcome it?
Aim for the “X”
Agencies often suffer from low approval ratings, lower than the private sector. So how can even behemoth agencies reinvent themselves? Paying more attention to experience management (XM) is a great start.
Orlando’s Approach to Managing Change and Culture
One of the trickiest parts of implementing zero trust is the cultural shift because it requires stakeholder departments and end users to go through more security layers.