Pennsylvania Went Low-Tech to Simplify Benefits Renewals for Residents
The state created a no-code solution to help people understand their unemployment benefits year end process. Here’s how they did it.
The state created a no-code solution to help people understand their unemployment benefits year end process. Here’s how they did it.
By next July, the city aims to reduce 40% of its paper consumption, an effort the pandemic accelerated.
Your data has a time value, whether you’ve explicitly acknowledged it or not.
“I think this pandemic forced everybody to step off the treadmill collectively and rethink how we want to go forward.”
Leaders within the Michigan Department of Health and Human Services asked a radical question: Why can’t we get people a same-day response when they apply for benefits?“
“A lot of people get confused about zero trust. It is to some extent a marketing term. Zero trust as a concept is relatively straightforward.”
The city of Dubuque, Iowa, used GIS technology to expand equitable broadband access.
Here’s what the Colorado Digital Service learned from using human-centered design to guide COVID-19 response efforts.
Here’s how an Orange County court built its first data warehouse and became a blueprint for the state of California.
Government users and service providers share the feeling that if we can figure out how to make something simple once, we can do it again, for all types of services. Self-service is a good first step.